RoReviews of ro.co

Thought everything came together the membership and the medication is separate pricing

I don’t like the delivery process. You should be able to schedule your delivery or pick-up your delivery at a pharmacy. My first order and the package sat outside all day for over 8 hours. What if someone came by and stole the package, then what?!!!

I ordered the Foundayo pill. I lost 6 pounds in 3 weeks when I was unable to drop a pound working out 3x a week! However, I'm fixed income and couldn't afford to continue. And Medicare won't cover even though I have severe sleep apnea because my BMI is less than 30.

The flow of the entire process beginning to end went very smoothly.

Easy and trustworthy

BEWARE OF THE PRICING — THE INTRODUCTORY RATE IS VERY MISLEADING. Ro made the process extremely easy, and I have to give them credit for having great communication and making everything convenient. Unfortunately, that’s where the positives end for me. The ongoing cost is outrageous. The first month is $39 for the membership + $149 for the medication. Sounds reasonable, right? Then the pricing jumps dramatically. After the first month: $149/month membership + $299/month medication = $448 EVERY MONTH. That works out to $5,376 PER YEAR just for the membership and medication. What made the experience even more disappointing was Ro’s response when I decided the cost was simply too much. They did absolutely nothing to try to keep me as a customer. There was no attempt to offer a better option, discuss alternatives, or work with me on the cost. The response was essentially, “No problem, we’ll cancel your membership.” That really says a lot about the customer experience. My advice: READ THE FINE PRINT and do the math before signing up. Don't let the introductory pricing fool you into thinking this is an affordable long-term option. Great communication and an easy process, but at $448/month—or $5,376/year—I simply cannot justify the cost. In my opinion, there are better ways to spend that kind of money.

The whole process was efficient and my product arrived quickly

The process was easy to understand and the communication using the app was great.