Poor customer service!
Poor customer service!
By Diverna C.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
7,254 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
7,254 approved reviews, newest moderated first
Poor customer service!
By Diverna C.
Easy application. Straight forward information and very informative.
By Lisa Y.
So far, it's been amazing. But I haven't received my medication yet. I'm hoping it will be soon. I'm also hoping counseling is available through Ro. Researching that next. Kinda scary going on this journey alone.
By Cecilia O.
I started on the shot, and was on that for 2 months with zero results. I came back 6 months later and tried the pill for 2 months, and again zero results. Highly recommend you going elsewhere.
By Sharon
Great customer service Quick the ship
By Keith P.
The process of accepting someone on the program is thorough but not difficult. Once my online “application” was read, and I was accepted, the injections came unbelievably fast in the mail.
By jacadi
The process was easy. Meetings with the doctor online to discuss my concerns was great. The prescription came quickly with easy to understand instructions. I was on my weight loss journey very quickly!
By Diane
The process of getting started on a weight loss program through Ro was easy to understand and apply for. You are provided with a great physician that is in contact with you and assists with your weight loss experience. They ensure you are qualified for a program and make sure it doesn’t have any negative interactions with your current medications. They also provide information on all side effects you may encounter while on weight loss medications. I highly recommend Ro to all looking to change their lifestyle.
By TJB