R & L CarriersReviews of rlcarriers.com

Jackie is an amazing person- it is very hard to make every customer feel special! I haven’t had this feeling for awhile- and I have dealt with several businesses remodeling my house. Don’t let her go- rare gem.

BEWARE — GET EVERYTHING IN WRITING AND WATCH YOUR FINAL CHARGES. I have used R+L Carriers several times in the past without a problem, but unfortunately this experience was completely different. I received a freight quote of $502.59 to ship an item I sold on eBay from Pennsylvania to Utah. I agreed to sell the item based in part on that shipping cost. After R+L picked up the shipment, I was notified that the freight charge was going to be approximately $1,560 — more than THREE TIMES the original quote. After several days, multiple phone calls, and a tremendous amount of time dealing with customer service, the amount was eventually changed to $617.80. I thought the problem was finally resolved. Then, when I actually tried to PAY the bill, I was transferred through multiple departments and was given yet another amount — over $743. One explanation was that the shipment supposedly weighed nearly 430 pounds. I seriously question that weight because an 82-year-old friend and I were able to lift and handle the item ourselves. I even met the driver at a commercial location rather than requiring residential delivery/pickup because I was trying to make things easier. I wasn’t even expecting a discount for doing so. In the end, a shipment originally quoted at $502.59 cost me more than $743 — approximately $240 more than the quote. For an inexpensive item sold on eBay, that difference matters. Had I known the actual freight charge would be that much higher, it could have changed whether the sale made financial sense in the first place. What bothered me almost as much as the additional cost was the amount of time and effort required to get answers. I spent hours on the phone, was transferred between departments, and received multiple different amounts for the same shipment: $502.59, approximately $1,560, $617.80, and finally more than $743. I had used R+L successfully years ago, which is why I chose them again. Unfortunately, based on this experience, the company now seems overly complicated and disorganized, with different departments apparently unable to give a consistent answer about what a shipment is actually going to cost. My advice: If you receive a freight quote from R+L, don’t assume that is what you will ultimately be charged. Keep every document, verify the weight yourself, and be prepared to question any additional charges before paying. I certainly wish I had known that before this shipment.

Honestly, this is the worst delivery experience I’ve ever had. I don’t know what’s going on. We’ve been getting calls repeatedly to confirm the delivery address, and even after confirming everything, the package was still delivered to the wrong address. When I called to find out what was going on, the response was extremely rude. I was simply told, “We will not deliver it today.” No real explanation, no solution, and no attempt to help. The communication has been terrible, and nobody seems to know what’s happening. We were told the delivery was coming, but nothing happened. This whole experience has been extremely frustrating and completely unacceptable. Absolutely ridiculous and very unprofessional.

I have been in the fastener industry for 25 years and have had the opportunity to use many LTL carriers. R&L is truly the worst of all of them. Shipments are late 90% of the time and when it happens to show up it is damaged. Terrible customer service!

On 2026-08-21 18:14 the R & L tracking site shows: Arrived, at origin terminal, 2026-08-21 17:17 Picked Up, in KANSAS CITY, MO. To date (9/3/2026) I still have not received my transmission for my truck. The first time I called them I was told that it would be delivered on Wednesday 9/26/2026. When it did not arrive I was told that it would be delivered the following Monday. When I call them, every time I am told that they are investigating where my item is and they cannot give me an idea when I will get my transmission. Also some of the people I spoke to from R & L were very rude to me. I badly need this transmission to get my truck running again. Horrible company !!!!!

If there was a rating less than 1, I would have given it. They delivered a 250 lb chair to me. I had signed up for in home delivery. They brought it in a tractor trailer that the driver couldn't back up my 800ft driveway. I complained about the expected in house delivery. They said they only do curbside delivery and unloaded on the side of the road. I am 78 years old and live on the second floor, that's why I signed up for in home delivery. I expected 2 stout guys to bring it into my home. Instead I got 1 over weight arrogant driver. Terrible service

absolute worst getting deliveries multiple times i check tracking and it shows the next day, only to NOT show up what should be a 2 day delivery on the other companies always turns into 4 to 5 days i am requesting the company i order weekly from no longer use them to ship to me horrible company , horrible service or getting answers

The most unreliable service i have ever received Arrived 2 days late from the scheduled date Load was missing 2 pallets from delivery which we had to discover ourselves Wouldn’t recommend