Scam-adjacent behavior, customer service is horrendous- stay away
They shipped me supplements that expire in roughly 40 days with absolutely no disclosure. Like a normal customer, I was finishing my previous bottle and didn’t open this one for about a week. By the time I did, the remaining shelf life was so short that the product was effectively useless- I threw the entire bottle in the trash. Customer service made it worse. I dealt with a rep named Fiann, who could not give a straight answer about something incredibly basic: what timeframe they expect customers to actually use the product. The responses were vague, evasive, and showed zero willingness to think from a customer’s perspective. Somehow, the customer is expected to unpack and start consuming supplements immediately for this to “make sense.” This is not a mistake, it’s a business practice. Sending near-expired products and then hiding behind ambiguity is unacceptable. I’m disputing the charge with my bank and will never order from this company again.
By Rav
Response from Ritual· Feb 4, 2026
Hi there. We’re really sorry to hear about this experience, and we appreciate you taking the time to share your feedback. We understand how frustrating it can feel to receive a product with a shorter remaining shelf life than expected, especially when you’re planning to finish a current bottle first. Our supplements are safe and effective to use through the expiration date listed on the bottle, and we aim to ship products with sufficient shelf life for regular daily use. That said, we hear your concerns around expectations and transparency, and we’re sorry that our communication didn’t provide the clarity you were looking for. That’s not the experience we want anyone to have. We take feedback like this seriously and will be sharing it with our team as we continue reviewing how we communicate expiration timelines and support customers in these situations. If you’re open to it, we’d appreciate the opportunity to look into your specific order and see how we can help. You can reach us directly at [email protected].