Rite AidReviews of riteaid.com

It is a shame how the rite aid stores in Camden can’t get it together. The customer service is horrible,sometimes the staff is rude and lack knowledge of generic prescriptions. They are so slow at filling prescriptions, it should not take over 8 hours to fill them.

They can straight duck off. Have to have a google account to get tested! Money grabbing POS!

Horrrible. I had a specific prescription for two pills, each one three days apart. They only gave me one pill and I had to have my Dr call in the other one. I pre-paid for them both and chose delivery. On the day of the 2nd dose when I hadn’t gotten my second pill by 4:15 pm I called and was told that it hadn’t gone out and “probably wouldn’t”. They didn’t bother to call and if I hadn’t called I would still be waiting. I can’t get there myself so I am out of luck. If they are going to offer the delivery then they should stand by it and at least call the people who are expecting their meds to be brought to them! When I complained about this I was told “we can’t make phone calls like that”. Terrible customer service!!!!! HORRIBLE

I have to give 1 start because i they have a option to give a 0 if you try to use rite aid for covid test to flight dont use theme after 4 day i did not get my results and i have to cancel my flight go somewhere else

The pharmacist, Katie, and assistant are excellent at the New Haven Rite Aid! The best we have ever dealt with!!! You have a gem and are lucky to have her! She goes above and beyond for customers. We sure do appreciate her!

I scheduled an appointment on your web site for a COVID Booster shot. After getting the appointment, I tried to provide the medical information that is required to be completed prior to the appointment. Your web site stopped working at this point, so I call your customer support number and was put on hold for over 10 minutes. When someone finally picked up the call, the customer service rep would not listen. She kept trying to schedule me for a new appointment. I kept trying to explain to her that I already had an appointment. After the 5th time telling her that I already had an appointment, she finally understood -- and then I tried to tell her that the problem was the NEXT step in the process (providing the medical, consent and insurance forms). She said she could not help me because she could not do anything to my browser. I told her I was not asking her to do anything to my browser. I asked her to transfer me to someone who could help me. Instead of doing so, she hung up on me! I will be keeping the appointment, but will be going to the appointment without having been able to provide the medical information that is required to be completed prior to the appointment.

I scheduled a rapid covid test, take the test at drive through and the kid says you'll have the results in 2-4 days. I said 'I signed up for a rapid test'. He said 'our website says that but it's not. You can go to Walgreens for the rapid test.'. Great. So I need the results to get back to work and now can't get an appointment anywhere for two more days. Thanks a lot Rite Aid. No stars deserved.

Rite Aid's Covid testing service, called "Project Baseline" does not send results within the 3-5 days promised, and does not answer requests for a call back. RITE AID AND PROJECT BASELINE SHOULD LOSE THEIR GOVERNMENT CONTRACT TO DO COVID TESTING. They don't send the results and they don't answer calls. I've been trying for over an hour this morning to get results from Project Baseline, and I need the results TODAY because I need them in order to work. I tested at the Rite Aid at 37399 Six Mile Road in Livonia on 12/9, and received no results. The Reference ID# for my test on 12/9 is 8198324544, and I took the test at 10:30 on 12/9. I have to have to Covid test results by today, 12/13, in order to work. And when I called Rite Aid FIVE times this morning, at their customer service number 800-748-3243, starting at 8:27 a.m. (it's now 9:28 a.m.), all they say is that Project Baseline will be calling me within 10 minutes. (I'm now on hold, and it's my fifth call to Rite Aid customer service.) But all Baseline does is leave a message to request another call. The phone does not ring, they only leave messages. I got Project Baseline's number from one of their messages and it's 805-637-7456, but when I call it, a pre-recorded message says to request a call back from Rite Aid, with no chance to talk to anybody! One of the customer service agents at Rite Aid said to check if my phone was set on silent ring, but I checked, and it's not on Silent ring/do not disturb. And I'm getting other phone calls from other people. I went to settings, then to "Sounds and Vibration," and "Sound Mode" is definitely turned ON. The "vibrate" and "mute" settings are definitely turned off. I'm sure Rite Aid and Project Baseline are collecting a lot of money from the government to do these "free" covid tests. Their contract with the government should be stopped now. I've written my congressional representative Haley Stevens about this. I had plenty of time to write the email to her and this complaint while I was on hold at Rite Aid customer service for over an hour this morning.