Rio MovingReviews of riomoving.com

HELL NO!!! If I could give it negative 1000 I would. Long story short… They sent crackheads to move me, one of them end up stealing my neighbor’s groceries, then they start fighting each other, and one pulled out a blade. I got it all on video. My future is dirty, I’m over it

I called with my Groupon voucher. When speaking with a rep from this national company....This company is not local...If groupon say 99.00 dollars ,when you call it is 200.00 dollars more..You save 51.00 according to the representative. This has been the first service on Groupon that does not honor the Groupon price from my experience..The reviews are a pro or con because you do not know who you are going to have move your home valuables. I canceled and received Groupon dollars.

Terrible service…. Didn’t have any equipment to move the item and kept stopping to take smoke breaks …

STAY AWAY! This is a horrible moving service. I have never seen a more inefficient company in my life. I want to be clear, the movers were very courteous but their was a lot of problems. They came almost 2 hours late. They didn't bring their own dolly or moving blankets. they were subcontractors, not even employees of Rio.It took an hour to load the truck, cause NO DOLLY. I should mention I had all boxes ready in ground floor garage. So if they had dolly, should have taken like 30 min. Their payment method are inconsistent. First Back Wire/ACH than zelle. Worse part was the lack of communication. The only decent thing is the dispatcher waived an hour due to how inefficient the crew was. We only had a out 30 boxes. If they had a decent dolly, they could do about 9 to 10 boxes at a time. Movers had to request a dolly from the apartment I was moving into, the dolly they had was able to carry about 9 boxes at a time. These guys were carrying about 4 at a time instead. I have move many times this is the first time I had a horrible experience with a moving service. STAY away, their a reason they have not invited anyone for reviews lately. Cause they genuinely suck.

Do NOT use this Company , they only use Zelle for payments. Always someone different email and numbers they send. There no company email Zelle or Cash App. We moved with them and everything was hot mess. The helper did not come on time as payed. You book with them at your own risk !

In my experience, I would strongly advise others to be cautious when considering this company. I was instructed to send payment through Zelle to a third party. After I sent the payments, I was repeatedly told they were still pending, so I sent additional payments based on those instructions. The day before my scheduled move, my services were canceled. Eventually, all three Zelle payments were processed, totaling $1,350, but I did not receive the moving services I paid for. I have provided the company with documentation, including payment records and text messages, but my issue has not been resolved. I have filed a police report and am preparing to pursue the matter in court. I will also be sharing my documentation and text message exchanges so others can review the details for themselves. Based on my experience, I recommend paying a little more for a company with a stronger reputation and more reliable customer service. Don’t trust this company they are scammers!

I would give zero stars if able. My wife purchased a groupon, and then when confirming the person on the call said “in the fine print, you’ll see it costs an additional $200.” Then, on our move day we had a time window for 9-11 am. We received no calls, and had to continuously contact the dispatch person to even see what was happening. This went back and forth through 8 calls until 12:30, at which point we were told it would happen at 2:30-3. At 3:30 I called again, and was told that no movers were coming today. I’m very lucky that my apartment time overlaps, but if I had to be out today I would’ve been completely screwed. Awful service, terrible communication, and you might be stuck without movers.

Absolutely awful experience with the company itself. The dispatcher/coordinator/whatever they’re called was extremely unhelpful and called my husband and I nonstop throughout the day, even demanding my husband send additional money WHILE HE WAS DRIVING, which is super unsafe. Also, they ONLY take payment through Zelle to random people, which is super sketchy and honestly should’ve been my first warning sign. I’d booked an arrival window of 9-11 AM, but around 10:30, the dispatcher calls to say the crew had “ghosted” them and couldn’t get in contact. I now wonder if the crew even existed in the first place. The backup crew was working in another nearby city and couldn’t come until after I had to leave, meaning we had to wait til 4:30 PM when my husband got off work, wherein everything should’ve been settled by that time. The movers didn’t show up until 5 PM, and while the two gentlemen were fantastic and sooooo nice, the company continued to pester us with calls and demand extra money. By the way, they refuse discounts, even when their crew supposedly cancels on them, saying it’s against their policies. The company did nothing to try to make things right, instead, just kept making things worse and refusing to take accountability for it. Given that they’ve responded snarkily for other similar reviews instead of trying to get to the root of the problem (spoilers: it’s them!), it seems they are incapable of doing so. Please hire literally anyone else other than Rio Moving. You’ll only end up disappointed and frustrated with a significantly lighter wallet.