Rick Case Automotive GroupReviews of rickcase.com

From the time we arrived we were treated with courtesy and respect. Every staff member we dealt with during the whole buying process was very friendly and extremely professional. Prices are very competitive with so many options to choose from. I do recommend doing business with them!

Rick Case Audi has the Best Service Representatives and Technicians in the Atlanta area. Highly recommend this dealer.

I was talking with an employee named “Ken” very profesional and nice. He got straight to the point, and asked everything i needed and really showed he cared about me more liking the car. Amazing person.

IN MY OPINION AND WITH MY PROFESSIONAL EXPERIENCE, IF YOU'D LIKE, THAN TAKE MY WORD FOR IT, "YOU DO NOT WANT TO GO THERE". I FEEL THEY WILL MANIPULATE YOU, THEY WILL LIE TO YOU AS THEY DID WITH ME. THEY IGNORED ME FOR DAYS AND AS THEY DID WITH ME, LOW BALL YOU ON YOUR TRADE. THEY GAVE ME A DEAL IN WRITING AND AFTER THINKING ABOUT IT, I WAS GOING TO ACCEPT IT. BUT THEY FINALLY CALLED AND TRIED TO BACK OUT OF THE DEAL THEY SENT ME IN WRITING. THEY THOUGHT THEY'D TRY ONE LAST TIME TO TO GET MY TRADE FOR EVEN LESS THAN THEY AGREED TO IN WRITING. THEY BACKED OUT OF IT BY USING TOTAL UNIMAGINABLE BS. LIES AND MANIPULATION AND THEY DID ALL OF THIS IN E-MAILS AND PHONE CALLS. IN ONE LAST DITCH EFFORT, THEY THOUGHT I'D COME AROUND TO THIS PSYCHOLOGICAL FORM OF SALES. THEY IGNORED MY E-MAILS FOR DAYS ON END. THINKING THAT WOULD ADD TO THE PRESSURE AND I'D BEND. THIS IS ALL IN MY OPINION. I WAS IN THE BUSINESS AT EVERY LEVEL AND WHILE IN THE BUSINESS I ALSO WORKED FOR 180 DEALERSHIPS ACROSS THE NATION, TOP SALESMAN EVERY MONTH FOR 3 DIFFERENT DEALERSHIPS INCLUDING TWO OTHER COMPANIES, I TRAINED SALES PEOPLE AND I HAVE NEVER EXPERIENCED SALES DONE SO POORLY AND SO UNPROFESSIONAL AS RICK CASE GENESIS AUTOMOTIVE GROUP DID WITH ME. SO IN MY OPINION AND IF YOU'D LIKE, TAKE MY WORD FOR IT. IT IS OF MY OPINION, THIS IS THE WORST PLACE YOU COULD EVER GO TO TRY AND BUY A CAR. YOU CAN GET A MUCH BETTER DEAL I BELIEVE SOMEWHERE ELSE. AS I DID. SURE, SOME OF HIS DEALERSHIP'S AND SALESPEOPLE MAY BE DIFFERENT AT DIFFERENT LOCATIONS THAN RICK CASE GENESIS, SO YOU CAN'T JUDGE THEM ALL THE SAME BECAUSE IT ACTUALLY DEPENDS ON WHO THEY HIRE IN MANAGEMENT AND, HOW THEY TRAIN THEIR SALESPEOPLE. BUT MORE THAN LIKELY, IF THEY OPERATE ONE LOCATION THIS WAY, THAN MY OPINION IS, THEY'RE ALL RUN THE SAME WAY. WHICH EVER THE CASE, I WILL NEVER TRY TO FIND OUT

Looking for a new car? STAY FAR AWAY from Rick Case Hyundai in Davie (Weston). I wish there was a way to rate ZERO stars. I have an active lease with them for a 2021 Hyundai Elantra limited. The AC has had a problem since I got it. The car is a lemon and has now had 4 repair attempts. Rick Case has now had my car in service since AUGUST 28th. Not once has anyone called me with any updates. I have called and emailed at least 10 different people at the dealership. NO RESPONSE. Wrote to corporate NO RESPONSE. I finally spoke to a human 3 weeks ago and she told me to come in and they would definitely resolve this. I spent 4 hours at the dealership and I have never felt so disrespected in my life. I got passed off from person to person. The only thing they were offering me was a new lease several hundred dollars more than I’m paying now. I left in tears. Two days later I got a text saying, “Great news! Your car will be ready on Wednesday.” LIE. Now I have the manufacturer involved and I have also filed a complaint with the BBB. I have now made 2 months of car payments for a car I don’t have. UNBELIEVABLE. If you’re looking for a car, go ANYWHERE else.

I love my service advisor Andrea, but in her absence I love who she put me with which was Ana. Both advisors are the absolute best. They are caring and patient and kind. I ask A LOT of questions and they always answer with a smile, no matter what!! I never ever feel rushed. I also want to add that I am never forced or pressured to do any service on my vehicle, I’m given the information and it’s my decision. I ask questions to get informed and suggestions are made because I ask for them, but ultimately the decision is mine. That’s very important. My advisors are not about the sale. Great customer service is their priority. We’ve been customers for years and we don’t plan on going anywhere else. I’m sure without a doubt these two women keep Express in check!! Thank you to you both and Thank you Wade and Thank you Sam Z. You are All the very Best!! And I appreciate each of you. 😊😊😊😊😊

Efficient and friendly

i have to get my 2022 Santa Cruz serviced due to a constant warning that keeps popping up every 2 to 3 seconds and it's very annoying, i called the dealership because you have to make an appointment to have your vehicle looked at, witch i'm fine with that, the problem is that the earliest appointment they have availiable is two months down the line, i have to put up with the problem for two months before the dealership can look at the problem. this is very disturbing and very annoying, can't believe a dealership of this magnitude can't service vehicles withing one to two weeks. this may be the first and only Hyundai i will ever purchase.