Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
151 reviews
Ria HealthSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ria Health is an Online Alcohol Use Disorder treatment program designed to help individuals cut back or quit drinking all from the comfort and privacy of their home. We use technology, medication for alcoholism, and online coaching to provide expert care and support.
Ria Health (riahealth.com) has 151 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
151 approved reviews, newest moderated first
terrible counseling experience and insurance did not cover. charged $620 over two months after cancelling!! MAJOR RIP OFF!!!! don't use them!!!
By Jennifer C. V.
Response from Ria Health· Jun 18, 2026
We're truly sorry for this experience — billing issues like this are unacceptable, and we want to make it right. Please reach out to us directly at [email protected] so our team can look into this.
Ability to set up my schedule to meet my own needs as I see fit.
By Jerry
They take the time to listen, care and understand on an individual basis.
By Paul K.
Please do not trust Ria health. They will “qualify” you through your insurance telling you that no matter what you will not have to pay more than $300/month. Then a couple months go by without receiving a bill, and this is the kicker which they do on purpose so that they can continue to overcharge you for services, then two days before your first bill is due they will hit you with a $864 bill. At which point you cannot contact customer service directly. You have to call and leave a voicemail and wait 2 business days for someone to contact you. Then once they get you on the phone they will inform you that you signed up for this service and will unknowingly be charged this amount every month but will only have to pay $300/month until the entire balance is paid off. I tried to fight it and decided to pay the balance off because I didn’t want my credit to be affected since I am trying to purchase my first home and they are STILL charging my credit card $300/month. DO NOT TRUST RIA HEALTH
By Thursday B.
Response from Ria Health· Feb 18, 2026
We’re sorry to hear about your experience. Without access to your specific account details, we’re responding based only on what you shared. From your mention of the $300 monthly amount, it sounds like you may have been enrolled in our high-deductible payment option. In those cases, the total amount owed is determined by the patient’s insurance provider based on their deductible — not by Ria Health. The $300/month is a structured payment plan to make that balance more manageable once insurance processes the claim and determines patient responsibility. Insurance processing timelines vary and can sometimes result in balances appearing later than expected. When billing questions arise, we review the account details and, if necessary, coordinate directly with the insurance provider to confirm how the claim was processed. That review can take a business day or two to ensure the information is accurate and that is why we ask you give us 2 business days to respond. If you believe there has been an error, we would absolutely like to review your account and work with your insurance provider if needed. Please contact us so we can look into the details and make sure everything is resolved properly.
I was really hopeful. I went through the intake with Anisa? No follow up via phone or email. So I came here to read the reviews. If you are looking for help, look elsewhere.
By Aidan S.
Ria Health took my insurance information down and told me they accepted my insurance and it would be a $35 copay per session. The sessions were very quick and impersonal, I stopped making appointments as they were not helpful. Two months later I’ve been slapped with a $1200 bill with no insurance applied to it. DO NOT trust them. It’s worth it though go the long route and see a trustworthy, transparent doctor instead.
By Gloria S.
Response from Ria Health· Feb 26, 2026
We’re sorry to hear this was your experience. Without knowing the specifics of your individual case, we can only respond based on what you’ve shared. When insurance information is provided, we verify eligibility and benefits based on the information supplied by the insurance carrier at the time of enrollment. However, final coverage decisions and patient responsibility are determined by the insurer once claims are formally processed, and how services are applied (such as toward a deductible) depends on the terms of the patient’s individual plan. Ria Health has supported thousands of patients nationwide, and we take billing transparency seriously. If your insurance was not applied as expected, we would absolutely like to review the claim details and work directly with your insurance provider to confirm how it was processed. Please contact us so we can look into your account and ensure everything is accurate.
This is a money racket. They qualify you through some unlicensed, impersonal call, where they essentially qualify you as a lead. Imagine going to the doctor and the person at the check-in desk says you're not a fit and refuses service. They ask for all your information, via paid ads, mind you, and then still make you jump through hoops.
By Hunter L.
Was excited to begin. Onboarding was a bit overwhelming but I though I could clear it up through my coach. 30 minute meetings were scheduled but was never on the phone for longer than 10. Advice given was juvenile. Coach was supposed to provide tasks on the portal but failed to do so. Medications do not work. PA promised to fill RX but failed to do so. Oh, also was initially qualified with my insurance but after first month was told that I needed to self pay at a "discounted rate". My insurance must have gotten wind of the program and taken it off their approved vendor list. Just say no to Ria.
By Jim
