Revel SystemsReviews of revelsystems.com

i`m very happy with your system its very ez to use , when i call with a portable help is always available ,but level 1 could do better a lot of issues they cant help so well

can be improved

Revel is a great system once you get it installed - if you're switching from one POS to Revel, be prepared to go insane as it's not an easy process, a 2 week process took 3 months to implement, along with Revel deleting 1500 of my SKUs with no explanation to this day. But after 3-4 months of set up, numerous calls to the help desk and endless customization, it works great and the reporting tools are exactly the robust reports I need to help my business expand.

The sales person was very charming and later we learned the limitation of the way system integrates and the total cost involved the hard way. We had to purchases all new equipment from Revel at a high markup and the small iPad screens were way too small to work in the real work environment and had to return them and get the larger screens. It took us over a month and half to rectify all the equipment related issues as the sales person "oversold" the capabilities and we ended up spending 40% more than initially quoted. They pretty much require to use all the equipment that is only sold by them to get the tech support (which you pay for monthly). We ended up setting up menus etc on our own for the most part as it was easier to do it ourselves than to deal with them to explain everything. If you have multiple locations, the setup still requires to to do lot of data entry and designing again. The tech support is much better than our old POS provider and we really like the fact that it is available 7 days a week around the clock. Not all technicians have the same skill sets and sometimes simple issues took them long time to figure out. Once your system is set, you will rarely call the tech support. The back-end is really easy to manage and have broad capabilities.Relative to Square, the capabilities are so much better and the tech support is great but the monthly cost adds up over time. The cash till functionalities are very primitive and confusing but the system is very fast and very easy to train employees. Prepaid card management also needs work. Overall - so much better than Square and Coffee Shop Manager but also comes at cost. We would still purchase for additional locations we will have in the future but now we know better as to how much it will REALLY cost!

I am still waiting on the setup of our backend which is very frustrating

Overall Revel is a solid POS and the fact that they are constantly striving to improve the App is commendable but each and EVERY time they do an update it results in me having to spend time with customer service trying to resolve bugs from said update. It happens so regularly that I pretty much know that whenever my POS starts to act weird it is because they have done an update and I know that once I install that update I will have something that is not working as it was set up before. Recently they have made some efforts to improve their customer service platform and those changes have been an improvement.

No support for iPhone app No online ordering app available for my customers Pain in the butt to compare sales to same day, previous year Cannot increase font size of order number on printed receipts

I own a craft beer bottle shop and tap room. In order to load a keg of beer so that it's priced properly, not even loaded in into inventory, takes roughly 8 steps. Taking it a step further, I have not been able to figure out load the ounces of beer into the system in such a way that links to sales (which are sold by the oz) to know when a keg is running low. We should be able to pull a report that shows, based on how many oz we've sold, how many oz are left. And it shouldn't take a dozen more steps, modifiers, recipes, etc.