Monday, November 9, 2026 · Customer reviews of US businesses
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425 reviews
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Revel Systems is a feature-rich business platform transforming the way business is done by integrating all operations and customer channels, driven by the Point of Sale, into a single dashboard. Designed to maximize security, stability, ease of use, and service delivery, Revel’s ecosystem replaces bulky, expensive legacy solutions with a quick, intuitive iOS-based POS platform that combines cloud-based technology and the mobility of the iPad. We work with all businesses—from small merchants to global enterprises—looking to modernize, future-proof their operations, and implement a system that adds value through incremental revenue, cost reduction, and a better experience for customers and employees.Revel’s MissionRevel seeks to disrupt and modernize the state of commerce by providing businesses of every size the tools necessary to thrive.
Revel Systems (revelsystems.com) has 425 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 96 reviews with 1 star · Clear filters
If you speak to a rep named Amy, don’t expect much help nor to be spoken to kindly. Also, Revels account verification process is really lacking proper security and authentication measures as explained to me by Amys manager Dashawn (not too sure on that spelling there) My issue stayed unresolved and I’ll likely never use nor refer Revel to anyone for use in the future.
By Stephanie O.
We have been a customer of Revel since 2014. Many of the bad reviews here are accurate. Revel has shady business practices and they trick customers into contracts that they do not deliver on. Product is ok but it has a lot of features that do not work as advertised. They will not improve the product either. Find a company that you can escalate issues with that cares about your business. Revel should be ashamed of these bad reviews. over the years it appears they have not changed.
By B-dubs
I waited on hold for support once for 61 minutes, YES that is more than 1 hour! Another handful of times I waited for 30-40 minutes. Customer service agents are knowledgeable but there is a language barrier. The system is very confusing to use and set up in Backoffice. A lot of extra steps for every action, not good for a bar at all! I cant see it being beneficial for QSR either. They also misrepresented the capabilities of the system, so I was released from my contract, with a 45% restocking fee on their returned and proprietary equipment (stand, cables and other stuff)
By Angie
I'm a pretty technical guy and I read a lot of reviews before deciding on Revel at the end of 2018 for my pizza business. A lot of those reviews sounded like they were from people who didn't know how to maintain a local area network or navigate a complex, configurable POS. I figured that if I found those issues, I would reach out to support and they'd take me seriously. Well, that wasn't the case. There are bugs in Revel in the massive feature set they claim to have and so many random pitfalls and usability issues that you'd swear their development team never spent a minute doing usability testing in the field. When I pointed out inconsistencies with their ticket printing, I spent hours on the phone trying to explain the issue only to get "that's as designed" so so so many times. Please, listen to me random person on the internet: this POS is truly terrible.
By Dave L.
Stay away from Revel Advantage, their payment processing division. We signed up and they sent us a wireless chip reader which was very slow and did not work. They then send us an wired one which was also very, very slow. Both were refurbished. I called to complain as these chip readers were just to slow for our operation and was told they were the only options. When i cancelled revel POS with a "client specialist" I was told they would be a $500 cancellation free for Revel Advantage. I let them know that this system was just not working for us and the client specialist said he wish he knew about the problem. I let him know I did and that nothing could be done???? STAY AWAY FROM REVEL ADVANTAGE IF YOU NEED A FAST PAYMENT PROCESSOR...
By Stephen C.
If I could give 0 stars, I would. Revel is awful. We have technical issues every couple of weeks and can’t get the technical support that they promised! We will sit on the phone for hours waiting for someone in tech support to pickup…sometime they never answer. When they do finally pickup, it’s someone you can barely understand from Pakistan and by that time we’ve have to close our doors and stop doing business, losing thousands of dollars. It’s the worst experience I’ve ever had with any company. Don’t be fooled. Walk about from the POS…it literally is a POS.
By Taylor
RIP OFF! They will promise you that it is on a month to month basis then secretly include a hidden 36 months clause. They will still charge after cancellation request. Horrible liars and cheaters. Advise: Stay away from these scammers
By ibrahim K.
garbage. I was with revel since February 2014. I have now clover. Revel is junk ! They are also a scam BTW. They tried to force me to use their CC processing and I refused and dumped them. Expensive junk! Stay far away from this company
By Spyridon L.
