Sunday, November 8, 2026 · Customer reviews of US businesses
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425 reviews
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Revel Systems is a feature-rich business platform transforming the way business is done by integrating all operations and customer channels, driven by the Point of Sale, into a single dashboard. Designed to maximize security, stability, ease of use, and service delivery, Revel’s ecosystem replaces bulky, expensive legacy solutions with a quick, intuitive iOS-based POS platform that combines cloud-based technology and the mobility of the iPad. We work with all businesses—from small merchants to global enterprises—looking to modernize, future-proof their operations, and implement a system that adds value through incremental revenue, cost reduction, and a better experience for customers and employees.Revel’s MissionRevel seeks to disrupt and modernize the state of commerce by providing businesses of every size the tools necessary to thrive.
Revel Systems (revelsystems.com) has 425 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 77 reviews with 4 stars · Clear filters
We like using the revel system in our very busy cafe business. Revel system has continually updated and improved the system since we started using it over 3 years ago. They are not standing still and always moving forward and leading their customers in technology.
By Judy
More stable than our previous POS. Many features and support improving.
By Darrell
Response from Revel Systems· May 8, 2018
Hi Darrell, Thank you so much for the review! Glad to hear that Revel is working well for you. We certainly are striving to improve our customer service and product continually! Cheers, Sarah, Customer Advocacy at Revel
Not the cheapest but has all the bells and whistles you’ll need with a POS. Very flexible. Backend reporting KPIs are ok. Plenty of tutorials online to get you up to speed on how to get up to speed. Although the POS is “wireless” when viewed by the customers they’re a lot of wires needed to run the POS. Was really disappointed that Revel created an app for my iPhone and wanted to charge be extra to access it.
By Alex
Response from Revel Systems· May 8, 2018
Hi Alex, Glad to hear that you see the value in the Revel platform! I will sure to share your input on the Insights app with our teams. Cheers, Sarah at Revel
I love this system. The only thing that I notice as a problem is when you input the prices on the inventory page it doesn’t update on the product page. Also the fact that you have to manually put the cost of each item in when making a purchase order.
By Mark
Response from Revel Systems· Apr 27, 2018
Hi Mark, So glad to hear that you love Revel! We would love to get some examples from you to make sure your Settings are set up correctly. I will reach out to you directly if you are up for explaining a bit further. Thanks again! Cheers, Sarah at Revel
I just have one question. Why is there an information button next to the search button in the top right corner? Everyone at our restaurant uses the search button and not necessarily the menu options, but we are always accidentally pushing the ‘question mark’ instead of the ‘magnifying glass’ I might ask that you move the magnifying glass all the way to the right (aka swap it with the ‘question mark’) and give it some space from the other buttons on the left so that pressing it is less of an issue.
By Leone Del T.
Response from Revel Systems· Apr 18, 2018
Hi Leone, Thank you for your review and feedback. I am happy to share it with our product developers and UI team! If you have any additional suggestions for us, please reach out to us at [email protected] and we are happy to set up a time to hear your input. Cheers, Sarah at Revel
Love your system. Makes checking out customers easy. When we have had to call, our issues have been resolved the same day. If possible, would like to make a recommendation. Many of our customers don't wish to have a receipt after a credit card transaction. Can we have a "no thanks" option added?
By Kari
Response from Revel Systems· Feb 23, 2018
Hi Kari, Thank you so much for the review and feedback! You are definitely able to control receipt options for credit card transactions under Settings > Receipts > Signature screen allow no receipt -- once that is selected you will be given the option to not print a receipt for that type of transaction. Thank you again for sharing your thoughts on Revel. Cheers, Sarah
A good system with a few issues by far and away better than some other iPad pos systems.
By Jay
Response from Revel Systems· Feb 23, 2018
Hi Jay, Thank you so much for leaving us a review on Trustpilot! Always interested in hearing our customers' feedback and suggestions. Please feel free to get in touch if you would like to share any specifics with me at [email protected]. Thanks again! Cheers, Sarah at Revel
I love the system and the information it provides, it makes everything easier my only complaint is about backend training. I feel like there are too many steps involved to add menu items and navigate backend issues.
By Christine
