Monday, November 9, 2026 · Customer reviews of US businesses
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425 reviews
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Revel Systems is a feature-rich business platform transforming the way business is done by integrating all operations and customer channels, driven by the Point of Sale, into a single dashboard. Designed to maximize security, stability, ease of use, and service delivery, Revel’s ecosystem replaces bulky, expensive legacy solutions with a quick, intuitive iOS-based POS platform that combines cloud-based technology and the mobility of the iPad. We work with all businesses—from small merchants to global enterprises—looking to modernize, future-proof their operations, and implement a system that adds value through incremental revenue, cost reduction, and a better experience for customers and employees.Revel’s MissionRevel seeks to disrupt and modernize the state of commerce by providing businesses of every size the tools necessary to thrive.
Revel Systems (revelsystems.com) has 425 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 77 reviews with 4 stars · Clear filters
The technician could have asked me early in the problem resolution whether I really needed to print the 12-digit barcodes or whether the 5-digit self-assigned barcodes were the only ones required. (The 12-digit barcodes from the manufacturer just won't squeeze onto 1-inch labels.)
By Raber
The new group servicing accounts is much better technically and in communicating. A problem that occurred weekly hasn't happened in months. Hopefully that wasn't a jinx. Nice change.
By Lewis
Help on the phone has been very good most of the time. Sometimes we have to wait too long to get someone to answer our tech question!
By Rita
Have we had some problems with our Revel POS system? Of course we have. The fact of the matter is that there are problems with any and every system out there but one area where Revel excels is customer support. They actually answer their phone (rare these days) and immediately route the issue to a technician who works on it one-on-one with you. Does the problem always get resolved immediately? Usually, but not always. But do know that they don't stop working on it until it is resolved to your satisfaction. They also have online support for those who prefer to work via email and chat.
By Barbara
Hi, I've been using revel pos since 2012 and I am very satisfied. The quality, intuitively set up of both back end and front end, stability, and width of tools in the revel pos system is the best I have seen and experienced by far. There is however a new law coming out in my country that renders the software illegal starting from January 2017 (that goes for all pos systems that are not approved, and not only Revel System pos) I would like to have seen these issues met by revel systems, but the response I've been given on this specific issue has been silence (phone conversations and emails have been sent). If adaptations is not met to satisfy regulations within my country, I am forced to look for another software. As this review was posted I very quickly got an email from the right people to speak with about the new law coming out. They are now reviewing this law and I await their feedback. Hopefully they will be able to make adaptations as I would really like to use their software in the future. Will be a five star if this happens.
By Peter
Response from Revel Systems· Mar 16, 2016
Hi Peter, I've reached out to you via email to get this resolved. We thank you for informing of the changing law for POS in Norway and the goal will be for Revel to be in full compliance by the new year. Again, all apologies for the delayed response regarding this issue. Regards, Sarah M., Community Manager
