responsive and resolved matter quickly
responsive and resolved matter quickly
By Allen Z.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
87 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The outside is for everyone, but not everyone feels comfortable outside. So we set out to make everyone feel at home in the open air through the use of expertly designed, durably crafted, accessibly priced outdoor gear - electric bikes, pedal bikes, kids bikes, stand up paddle boards and more - our goal at retrospec is simple: make nature second nature for everyone. We believe that all people, regardless of background or experience, should enjoy the life-affirming, eye-opening beauty of the outside world. We encourage a more active lifestyle and make being outdoors fun and inviting for people of any age, ability, or skill level. Born from a passion for fixed-gear cycling. Former home of Critical Cycles and Ten Toes Boards.
Retrospec (retrospec.com) has 87 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
87 approved reviews, newest moderated first
responsive and resolved matter quickly
By Allen Z.
VERY HELPFUL TO SOLVE THE PROBLEM WITH A PADDLE BOARD THANK YOU AGAIN. FAST TO HELP
By JOSEPH D.
I contacted Retrospec for a missing part to a bike trailer that was gifted to us. They didn't have the part for sale on their website, but after speaking with customer service, they understood which part we were missing, and was able to sell it to us!! 10/10 recommend Retrospec!
By Alexa
Mustafa at Retrospec in paticular was very responsive, helpful and excellent. There was a problem with the original courier used, but retrospec came through in the end by sending the bike via Fedex. much appreciated!
By tom
The agent was polite, prompt in responding to my emails, and was able to respond my issue.
By Tom
Knowledgeable and helpful!
By Jake S.
Mustafá resolved my issue in a blink of an eye. Retrospecs customer service is top tier 🦾
By David
Communication was excellent, positive and informative.
By Tommy L.