Wednesday, November 4, 2026 · Customer reviews of US businesses

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Retrospec Reviews | Read Customer Reviews of retrospec.com

RetrospecReviews of retrospec.com

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The Fair Hearing score

4.0/ 5

Great

87 reviews

Retrospec4.0Great

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Retrospec

The outside is for everyone, but not everyone feels comfortable outside. So we set out to make everyone feel at home in the open air through the use of expertly designed, durably crafted, accessibly priced outdoor gear - electric bikes, pedal bikes, kids bikes, stand up paddle boards and more - our goal at retrospec is simple: make nature second nature for everyone. We believe that all people, regardless of background or experience, should enjoy the life-affirming, eye-opening beauty of the outside world. We encourage a more active lifestyle and make being outdoors fun and inviting for people of any age, ability, or skill level. Born from a passion for fixed-gear cycling. Former home of Critical Cycles and Ten Toes Boards.

Retrospec (retrospec.com) has 87 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.

Also known as: retrospec.com
Website: retrospec.com
Category: Bicycles
Listed on The Fair Hearing: 2026

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Retrospec reviews

87 approved reviews, newest moderated first

Aug 11, 2026
I love the bike!
I love the bike!
By Christina M.
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Aug 5, 2026
Professional
Professional, quick to reply and detailed information provided to answer all of my questions!
By Pine & Trail Electric B.
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Aug 5, 2026
Great customer service and we love…
Great customer service and we love their bikes. Have a bike for everyone young and old.
By Spin Zone C.
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Jul 30, 2026
Great customer service
Great customer service. Bikes are good quality at a fair price
By Omega Bicycle S.
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Jul 28, 2026
I would give them zero stars if I…
I would give them zero stars if I could. Horrible customer service and cheaply built products. Admitted to including the wrong instructions in the package and not including all of the parts needed. Dismissive of concerns and lists the customer service rep as “Joel” each time.
By JR
Response from Retrospec· Jul 29, 2026
Thank you for taking the time to share this. This is certainly not the experience we want for our customers and we sincerely apologize for the inconvenience. We hear you on the mixed up instructions and thank you for bringing it to our attention. That's on us, and we've already shipped the parts, and issued a refund as an apology for that mistake. After reviewing your messages with our customer service team, it looks like the agent mixed up your ticket with a different one, which explains some of the confusion in the conversation. That's not the experience we want you to have, and we're addressing it internally. We appreciate you flagging all of this, and thank you again for giving us the opportunity to make it right.
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Jul 24, 2026
Zak gets back.
Customer concerns are answered promptly. (Zak) provided answers and solutions for a leak on my new inflatable kayak. Looking forward to repairing and using my kayak soon. PS - Will be 5 star once it's in the water.
By Gary P.
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Jul 19, 2026
Great product
Great product! Super fast delivery.
By Patrick Luke J.
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Jun 28, 2026
Kayak broke after the third use broke…
Kayak broke after the third use broke from the seam and the white inflated rubber came out ! Edit: Custom service was excellent and they replaced the broken kayak ! I just hope the new one last a lot longer
By Othmane M.
Response from Retrospec· Jul 1, 2026
Thank you for sharing this feedback. We're sorry to hear the seam gave out on your Kayak, that's not the quality or experience we want anyone to have with our gear. We're glad our team was able to get a replacement sent out to you. If the new one gives you any trouble or you have other questions, please reach out to our support team.
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