Ordered the console
Ordered the console, spent extra for priority ordering. Never heard back from them, spent the money and 3 weeks later still no console. Will never order again.
By Jelle Van P.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
56 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Retrosnap is listed under Children's Entertainment.
Retrosnap (retrosnap.com) has 56 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
56 approved reviews, newest moderated first
Ordered the console, spent extra for priority ordering. Never heard back from them, spent the money and 3 weeks later still no console. Will never order again.
By Jelle Van P.
Its a scam! They took my money and did not send anything! Asked for a refund got now anwser from them!
By Tomasz S.
I have order from this site. I paid for express , now they are telling me that they changed shippers and there is a delay. Buyer beware don't trust them
By Trevor D.
BEWARE! Do not purchase from them. Website advertising location is INDIANA but my order shipped from CHINA! I paid for priority processing and shortly after received email there’s a “slight” delay in my order.
By Carla H.
Dettet er ikke et anbefale sted at købe fra.. selv vis man efter 40 min finder ud af de er scam, og ønsker at annullere ordren, sender de alligevel og det var kl0825. Virksomheden var ikke åben i nu. Og derefter få man en mail, at varen er sendt fra china.. de skide ligeglad.
By Danni B.
Niet te vertrouwen, ook voor terugsturen geen response
By Wendy M.
I bought the play console. It’s not allowing me to save the progress 🤔 And I can only get to the main menu by pushing the reset button. Would not recommend buying. And some of the games are in black and white. GTA is not on there either. I have contacted RETRO SNAP but no reply yet.
By A.
I had the un-pleasure to be scammed by this company from an advertising on Instagram. I ordered the Retrosnap Play they were selling for 65€ thinking of buying a product of higher quality compared to a cheap Chinese product. Later I discovered that those guys were selling exactly the same R36S from Alixpress that costs 20€. And you know what, the return policy is that you cannot cancel an order until it is received and tested. Then, at your expense you need to send them back the order. Completely avoid buying from them, just providing a product drop shipped from China.
By Simone B.