RetrosnapReviews of retrosnap.com

Don't buy it. If any issues occur they won't replace the product. You get an email telling you they will but nothing beyond that. Save your money get it some place else. The sd card is generic and will damage very quickly making impossible to use. Can't load the software from anyone else that will work on the device. Purchased the device from theretrosnap.com and now all information is gone. So don't buy it from any place you see it. Will keep posting till a proper resolution is made.

Placed an order for two gaming consoles in mid November as Christmas gifts. After exchanging several emails with "customer service" I was assured over and over they would arrive by Christmas. They arrived on January 8th and I sent them back immediately to the company. I have proof of delivery and it is now mid February and I have yet to get a refund. They ripped me off for sure, they have the product and no intention to refund my purchase.

I do not usually leave reviews, but I feel I should warn others. I ordered a Christmas gift on 4th December with an advertised 4–9 day delivery. By 18th December there were no updates, and when I asked to cancel the order while it was still awaiting courier pickup, the seller initially acknowledged but then refused and responded only with copy-and-paste messages that ignored my questions. The item finally arrived around 7th January, over 30 days later, which was far too late for its intended purpose. I repeatedly asked for return instructions, but they refused to provide any, insisting it was “change of mind.” I only received a refund by raising a dispute through my bank. For anyone experiencing the same issue, I would recommend going straight to your bank if the seller refuses to cooperate. Avoid this seller if you need items on time or expect proper customer service.

Complete scamsters. I returned an item as instructed by them and they have received the item as the package was tracked. Retro snap have not sent a refund and the email address is no longer available. I have lost £70. Please do not shop with retro snap.

Received the item, did not work. I emailed them, they said to send a video of the product not working. I sent them a video, no response. Emailed them again last week and the email was 'undeliverable' meaning it no longer exists! So annoyed, how can they get away with it?? And over the Christmas period, they would have made so much money from scamming people, utterly disgusting and sad of all of those that were gifted utter rubbish!

Like many, I would leave no stars if possible. Ordered mid-November. Constant emails to company from well before Christmas asking where they were. Reply was always the same ‘they are coming’, ‘here’s the tracking info’, ‘please wait before asking for a chargeback from your bank otherwise this will just delay delivery and the kids won’t have their presents in time’! Fast forward to first week of January and I eventually got sick of the excuses. Successfully claimed from bank so happy days however, received a card from Royal Mail on Monday to say I had an overseas parcel being held back due to non payment of charges! Since this is absolutely the only thing I’m am waiting for they can send the bloody things back or destroy them for all I care

Is zero stars possible? This item was super late, worked for 2 hours and then hasn't turned on since. All emails to try to send it back fro a refund have been deflected until they just de-registered the email address. No idea how we all get refunds on this piece of shit product. So pissed off that I was scammed!

Didn't receive order on time for Christmas. Rubbish customer service. From what I read the company's gone bust. No surprise there