Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
40 reviews
RetexesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We sell innovative pain relief products that are designed to help you heal and recovery naturally. We're dedicated to providing premier service and putting your needs ahead of our own.
Retexes (retexes.com) has 40 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
40 approved reviews, newest moderated first
Attending to their customers needs Very professional
By Henry B.
Response from Retexes· Jan 22, 2026
Thank you so much, Henry! We truly appreciate your kind words and are glad we could support your needs. Your feedback means a lot to us at Retexes. 💙
This took ages to arrive and the branding is not retex There are no instructions with it and I’ve tried every way to get it on The webbing straps are far too wide It’s of no use
By Dr Jennifer P.
Response from Retexes· Jan 17, 2026
Hi Dr. Jennifer, Thank you for sharing your feedback — we’re sorry for the delay and that the sleeve didn’t work for you. We appreciate you bringing this to our attention. We’d really like the chance to make this right. We now offer a Retexes 2.0 version with improved sizing options, and we may be able to replace your current sleeve with a better fit. We can also provide clear instructions to help with proper use. Please contact us at [email protected] or call (888) 977-6074, and we’ll be happy to assist. — Mae, Retexes Support Team 💙
Works for me ... as soon as I put it on I got relief from sore shoulder pain. Was able to sleep through night with no problem. I got it before Christmas and it took a few days to get adjustments right. Now wear it 2 days & nights then a day off. After 3 weeks this seems to work for me.
By TJ B.
Response from Retexes· Jan 9, 2026
Hi TJ, Thank you for sharing your experience! We’re glad to hear the sleeve brought you relief and helped you sleep comfortably. It’s great that you found the right adjustment and routine that works for you. We truly appreciate your feedback! 💙
Took a month for me to receive my merchandise. Arrived and the sleeve is not designed to fit a full body person. It’s snug and very uncomfortable. Advertisement was for it to be able to fit and adjust to body size and I’m very disappointed in what I received packaging seem to be a little messy too.
By Carmella M.
Response from Retexes· Jan 7, 2026
Hi Carmella, We’re truly sorry for the delay and for the disappointment you experienced with the fit and comfort of the sleeve. We understand how frustrating this must have been. The delivery delay was impacted by the holiday rush, weather-related disruptions, and an unexpected surge in orders. We’re actively improving our processes to help avoid this in the future. We’re also want to share that expanded sizing options are on the way to better accommodate different body types. We truly value your feedback and would appreciate the opportunity to make things right. If you’re open to it, please reach out to us at [email protected] or call us at (888) 977-6074, and we’ll do our best to assist. Thank you for giving us the chance to help. — Mae, Retexes Support Team 💙
The actual sleeve is soft and ok but the straps are too tight and the whole thing needs achoring at the waist or it slips up around your neck and shows above your top. Very dissappointed. I will have to alter somehow
By Mrs. W.
Response from Retexes· Jan 7, 2026
Hi Mrs. Wiggins, Thank you for taking the time to share your feedback. We’re sorry to hear that while the sleeve material felt soft, the straps and overall fit didn’t work comfortably for you. We understand how disappointing that can be. Our focus is always on supporting our customers, and this product was developed with comfort and stability in mind. Although the sleeve is intended to be adjustable, we understand that it may not feel like the right fit for everyone, and we’re sorry this was the case for you. To help improve fit, we offer strap extenders, and we’re also actively developing additional sizing options to better support a wider range of body types. We truly value your feedback and would appreciate the opportunity to make things right. Please feel free to contact us at [email protected] or call us at (888) 977-6074, and we’ll be happy to help find the best solution for you. Thank you for giving us the chance to help. — Mae, Retexes Support Team 💙
With the extensions, the shoulder braces are more comfortable. Better for daytime and nighttime use.
By Charles Vernon S.
Response from Retexes· Jan 2, 2026
Hi Charles, We’re glad to hear that the extensions made your sleeve more comfortable and suitable for both daytime and nighttime use. Comfort and proper fit are essential to getting the best support, so it’s great to know the extensions helped enhance that experience for you. Thank you for choosing Retexes and for your thoughtful feedback — it truly helps us continue improving our products and support. — Mae, Retexes Support Team 💙
The company is a nightmare to deal with Could resolve an issue with shipping address would not refund my purchase Finally shippedvpriduct. I bought and paid for two only got one. It is very uncomfortable and cheaply made. Avoid dealing with theses people at all cost
By William D B.
Response from Retexes· Jan 2, 2026
Hi William, Thank you for sharing your experience, and I’m genuinely sorry for the frustration this has caused. We understand how upsetting it is to deal with shipping issues and to feel that your concerns weren’t resolved the way you expected. We’d like to clarify one important point regarding the refund. Our records show that a chargeback dispute was opened with your bank. When a chargeback is active, we’re unfortunately unable to issue a direct refund. For this reason, platforms like Shopify require that the chargeback be resolved or formally withdrawn before we can proceed with a refund on our end. If you’re willing to move forward with a direct refund, the best next step is to contact your bank and request that the chargeback be withdrawn. Once we receive confirmation that the dispute has been closed, we’ll be more than happy to review the situation and assist you further. We truly regret that this experience has been disappointing and appreciate you bringing it to our attention. Our goal is always to resolve issues fairly and responsibly. — Mae, Retexes Support Team 💙
I placed my order paid extra for quick delivery. 11 days out I still don't have my order. I received a tracking number that doesn't work it comes up with a "website unavailable" message. Thinking i will never see the brace.
By Do
Response from Retexes· Dec 26, 2025
Thank you for sharing your experience, and I’m very sorry for the frustration this has caused — especially after paying extra for expedited delivery. Due to an unexpected surge in orders, some shipments experienced delays, and in certain cases tracking links may not activate immediately or temporarily show as unavailable while the carrier updates their system. We understand how concerning this can be, and we sincerely apologize for the inconvenience and lack of clarity. We’d really like the opportunity to look into your order, confirm its current status, and make this right for you. Please reach out to us directly at [email protected] or call at (888) 977-6074 with your order number or the email used at checkout, and our team will assist you as quickly as possible. Thank you for bringing this to our attention — we’re here to help. — Mae, Retexes Support Team 💙
