Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
40 reviews
RetexesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We sell innovative pain relief products that are designed to help you heal and recovery naturally. We're dedicated to providing premier service and putting your needs ahead of our own.
Retexes (retexes.com) has 40 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
40 approved reviews, newest moderated first
I got the Retexes sleeve for my husband...this thing is a miracle! It has helped his shoulder pain tremendously and we have already recommended it to a few friends because IT WORKS!!!
By Kathy P.
Response from Retexes· Apr 14, 2026
Thank you so much! We’re so happy to hear it’s helping your husband and that you’ve recommended Retexes to others.💙
I ordered retexes shoulder sleeve. Product took ages to arrive aprox 2 months. Once it arrived totally useless. Velcro strap not strong enough or big enough to hold it in place. Totally unusable and waste of money. Be warned !!!!
By Lorraine M.
Response from Retexes· Apr 1, 2026
I’m really sorry to hear this. The fit and strap strength should not feel unusable. We want to help fix this. Please email us at [email protected], and we’ll look at options to make this right for you.
After weeks of painful and disrupted sleep from rotator cuff injury, this shoulder sleeve has greatly relieved the symptoms . It is flexible and provides extremely comfortable support day and night. This is a very good product, and I would recommend to anyone with similar problems.
By Stephen J.
Response from Retexes· Apr 1, 2026
Thank you so much for sharing this! It means a lot that you’d recommend our sleeve. Wishing you continued comfort and recovery!
It's a great product.It's comfortable.It's a material that can be against your skin without.Irritation straps a little short.So when you order it, order the extender strap with it.If you're ordering the extra large just to be on the safe side and customer service is 😀 really good people responsive
By Daniel
Response from Retexes· Mar 27, 2026
Thank you so much for your feedback! We appreciate your note about the strap length and are always working to improve. Glad our support team could help too. It was a pleasure assisting you!
I liked the prompt response when I said the "Medium" shoulder brace which I ordered and received was too small, and you immediately sent me an extension for the strap. That was good. But I am 5' 8" tall and weigh 165 pounds. For an American male that is "medium", not small, not large. I didn't order a large because I am not a large American man. Maybe in your area an average man is smaller than me, but in the USA an average man is as I am; 5' 8" 165 pounds. change your labeling to reflect the size person your "Small", Medium, and Large sizes fit. Maury Jones, Wyoming USA
By Maury J.
Response from Retexes· Mar 23, 2026
Hi Maury, thank you for the honest feedback! We’re glad the extension strap helped, but we hear you loud and clear on the sizing. We are currently reviewing our size charts and labeling to better reflect these standards and avoid this confusion for future customers. We appreciate you helping us improve!
Royal Mail have sent my order to Scotland (I live in Norfolk). No idea where it is now. Twice asked for a refund and get same reply sending tracking info. Dreadful customer service.
By Samantha W.
Response from Retexes· Mar 20, 2026
I’m really sorry for the frustration this has caused. Our team is actively coordinating with the carrier. The latest update shows your parcel is on the way with the local carrier, and you’ll continue to receive updates on the email. Thank you for your patience while this gets resolved.
From start to finish, the whole experience was pain free. Even when I ordered the wrong size, the replacement sleeve was with me in a few days . I would highly recommend getting the Retexes compression sleeve, as after many years of shoulder pain it has halved in less than a week. I hope it continues too disappear. It's a total game changer. Thank you
By Philip A.
Response from Retexes· Mar 18, 2026
Hi Philip, Thank you so much for sharing this — it really means a lot to us. Wishing you continued comfort and relief! — Mae, Retexes Support Team 💙
My experience with customer service was great. I reached out to them to inform them that one of the sleeves was too small and the rep sent out a better fitting size that is working well for me. There was no haggling about it at all. She said to keep the original too small one and the bigger size showed up within a few days. Happy shoulder customer. Thnx again
By Roderic
Response from Retexes· Mar 18, 2026
Thank you so much for your kind words. 💙 We’re really glad we could get you the right fit quickly. Happy to hear your shoulder is doing better!
