Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,098 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Buy retainers from Retainers Direct today! Run by board certified orthodontists, our selection of clear retainers and whitening products come backed by the industry's best money-back guarantee! Shop now!
Retainers Direct (retainersdirect.com) has 1,098 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 771 reviews with 5 stars · Clear filters
Fantastic customer service throughout the whole process, from start to finish. Easy instructions, and my mold and retainer turned out perfect! Thanks so much!
By Kami
Response from Retainers Direct· Dec 3, 2019
Glad to hear it went well. Thank you for your business. Darren
Unbelievable customer service and excellent quality retainers. Highly recommend. Thank you so much for making sure I received a properly fitting retainer.
By Yvette S.
Response from Retainers Direct· Dec 3, 2019
Thanks for the awesome review, we appreciate you!
This service was wonderful. My first impressions were not good, so the resulting retainer did not fit correctly. I only needed to purchase new putty and they re-made my retainer, which is now a perfect fit! I highly recommend them!
By Angela
Response from Retainers Direct· Dec 3, 2019
Thank you Angela for the great review. Your second impression was awesome and i am glad you are pleased with your retainers. Darren
My experience with Retainers Direct was even better than expected! Very personal and professional...and a quality product! Plan to call them to thank them personally. I will DEFINITELY order from them again!!!
By Fran S.
Response from Retainers Direct· Jul 12, 2019
Thank you so much Fran for the great review. Our goal is to make raving fans of each customer and give people a convenient alternative to purchase quality orthodontic retainers. Thank you for giving us a chance. Darren
Amazing! Super easy process. And my new retainers came with a handwritten note, cute carrying case and even cleaning/whitening paste. Also would like to mention they fit perfect. 100% worth the price. Would recommend.
By Kari
Easy to order and fast turnaround time for delivery of finished product. Customer service is super.
By -Alana
Response from Retainers Direct· May 28, 2019
Thank you Alana for the great review. We aim to make raving fans of every customer and prove that we can make high quality clear retainers without visiting the orthodontist.
Exceeded my expectations! Great product, timely service, and a personalized touch in packaging.
By Paola C.
Response from Retainers Direct· May 28, 2019
Thank you Paola for your review, so glad you were pleased with our service and products
The impression kit was sent to us immediately, very easy to use and my son got his new retainers less than a week later that fit perfectly at a fraction of the cost of his orthodontist!
By Jen
Response from Retainers Direct· May 28, 2019
Thanks Jen for the great review. When I started Retainers Direct my goal was to design a company that provided orthodontist quality retainers at a fraction of the cost. So glad we were successful
