I ordered the retainer kit but decided…
I ordered the retainer kit but decided to return it, my refund was quick. I decided to return it because I decided to get Invisalign first.
By customer
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,098 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Buy retainers from Retainers Direct today! Run by board certified orthodontists, our selection of clear retainers and whitening products come backed by the industry's best money-back guarantee! Shop now!
Retainers Direct (retainersdirect.com) has 1,098 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 771 reviews with 5 stars · Clear filters
I ordered the retainer kit but decided to return it, my refund was quick. I decided to return it because I decided to get Invisalign first.
By customer
The process was so easy! My retainers came in the mail within two weeks
By customer
Response from Retainers Direct· Oct 3, 2020
Thank you for the review, we appreciate you taking the time.
I highly recommend Retainers Direct! Stellar, friendly and prompt customer service. The retainers are sturdy and fit well.
By T. L.
Response from Retainers Direct· Oct 3, 2020
Thanks TL , glad we did well. Darren
EXCELLENT CUSTOMER SERVICE, QUALITY OF PRODUCT AND DELIVERY. I HIGHLY RECOMMEND IT. 🙏🏼💫🛸🇺🇸
By Alexander G.
Response from Retainers Direct· Oct 3, 2020
My wife Kimberly and son, Tanner, handle the customer service. They work hard at it. Thanks for the great review
Still waiting on my lower because I messed up the mold. The upper fits well. Very pleased.
By James M.
Response from Retainers Direct· Oct 3, 2020
Thanks James for the review. I got your email and we are making your new retainers now. We will make sure they are perfect
Process of making the molds was easy to understand and the extra putty came in handy so I could get the perfect mold. The finished product came back fast and fit perfectly! I’m very happy so far with the result of the retainer.
By customer
Good customer service and quick turn around time. Thanks !
By customer
Kind employees, quick service, satisfied with product :)
By customer