Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,098 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Buy retainers from Retainers Direct today! Run by board certified orthodontists, our selection of clear retainers and whitening products come backed by the industry's best money-back guarantee! Shop now!
Retainers Direct (retainersdirect.com) has 1,098 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 771 reviews with 5 stars · Clear filters
Exactly as they said and very fast turnaround Highly recommend
By Robert P.
Response from Retainers Direct· May 23, 2022
Hey Robert, Thanks for leaving the review! If we can assist you in the future with any reorder please just shoot us an email.
My impression kit came in super quick. I emailed a photo of my impressions and received feedback almost right away. Got my retainer about a week after sending my impressions! It fits perfectly. Very happy with the product and service!
By Maartje B.
Response from Retainers Direct· May 24, 2022
Hey Maartje, We appreciate you taking the time to write this awesome review! We keep digital scans of your model so please think of us for any future reorders.
I had a good experience! Paid extra for faster shipping and the whole process of ordering, receiving the impression kit, returning the mold, and receiving the finished retainer took about 1 1/2 weeks. My old retainer (that I’ve had for YEARS) broke in half, and since I don’t go to the orthodontist anymore, I was happy to find a company that provides another way to replace a retainer. The instructions were easy to follow on the impression kit. My only issue was that when I received the retainer, it was so tight that I almost could not get it off my teeth! Yikes! I finally got it off and after a few days of using it, the retainer is much easier to remove!
By Ashley
Response from Retainers Direct· May 23, 2022
Hey Ashley, We appreciate you taking time to leave this review. It is very normal for the retainer to fit tight for the first few days. I'm glad it loosened up, but if there is anything else we can do to help please reach out.
I had an amazing experience with Retainer Direct! The turn around time from placing the order to receiving my retainer was very fast! It came with great instructions to do the impressions and they provided good support! The retainer was a perfect fit and very well made! I can’t recommend them enough!
By Rhitika W.
Response from Retainers Direct· May 23, 2022
Hey Rhitika, Thanks so much for taking time out of your day to leave this review. You were awesome to work with throughout the process, and I am so glad your retainer came out great.
Website is super easy to use!
By Michele C.
Response from Retainers Direct· May 23, 2022
Super glad to hear you were able to navigate smoothly! Please reach out if there is anything else we can do to make your experience better.
Retainers Direct has very short turn around time to get my retainer done and shipped to me. I like that they offer the priority mail option to further shorten the shipping time. I was also told that they will keep a digital scan of the mold so, later, the retainers can be replaced quickly without impression.
By SZ
Response from Retainers Direct· May 19, 2022
Thanks so much for the great review. This is exactly why I started this company and hope we can help more customers like yourself. Always think of us in the future. :)
I originally posted that that while the process was easy and convenient, the retainers were cloudy. I’ve since found out that is the anti-reflection coating. I’ve been very happy with the retainers.
By Erika
Response from Retainers Direct· May 19, 2022
I appreciate you changing this review. If we can ever assist you in the future please reach out. :)
Outstanding, the process is so easy and they keep you informed of every step. Fit is perfect!!
By Andrea
Response from Retainers Direct· May 19, 2022
Hey Andrea, Thanks so much for the great review. This process is so much easier when there is great communication. Thanks for being a great customer and please think of us in the future.
