Disappointing
I ended up paying $40 to return 4 trays. Because of climate change I felt it important to return, rather than dump in a land-fill. Wish their return policy was a little more generous.
By Deborah B G.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
806 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop 3000+ restaurant, catering & bakery supply product at great prices and fast shipping. Eco friendly plates, skewers, mini dessert cups, take away and food truck containers.
Restaurantware (restaurantware.com) has 806 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
806 approved reviews, newest moderated first
I ended up paying $40 to return 4 trays. Because of climate change I felt it important to return, rather than dump in a land-fill. Wish their return policy was a little more generous.
By Deborah B G.
Great service rendered by the team
By Adam San M.
I have still not received my full order. It’s impossible to reach customer service and there was no response to my chat support request
By Nicole R.
Response from Restaurantware· Sep 7, 2021
Thank you for your feedback. We apologize for the inconvenience you've experienced. Please feel free to reach out to our customer service team via phone at 800-851-9273 or via email at [email protected] for further assistance.
Wonderful company! Very quick shipment, and our coffee cups arrived in pristine condition. Thank you for making beautiful, eco-friendly, recyclable disposables for our shop!
By Justine P.
Top notch delivery service Ordered wed from US. Delivered friday to Canada..brilliant service very impressed
By Lynn D.
Bamboo where great. will reorder.
By oscar R.
I ordered the pre-made chocolate cups, (280 of them) over half of them (156 of them) where melted and un-useable. It has been since 8/27/21 and nothing has been done! Don't order the them!!!!!
By Elise B.
Response from Restaurantware· Sep 2, 2021
Thank you for your feedback. We apologize for the inconvenience you've experienced. Please feel free to reach out to our customer service team via phone at 800-851-9273 or via email at [email protected] for further assistance.
Each time I visited restaurant depot, I was able to find everything on my list. I especially appreciated the fine cuts of beef, the dairy section and the endless rows of dry goods. During covid lock down, it was an especially difficult time and business was halted. Had it not been for the competitive prices, I would have found it more challenging to start up again. Always a pleasure, Pattie Crimmin
By patricia C.