They care
They sent me the wrong part due to a little miss communication by both parties. After my complaint I was contacted by the owner which was very genuine and motivated to rectify the problem. After figuring out the proper parts he then overnighted them to me before I even sent back the other ones. I thought this was pretty amazing customer service seeing that I was partially at fault. It's nice to see there are still companies out there with a personal feel, where the owner really values his customers and cares. I look forward to doing business with them again and highly recommend restaurant equipment club.
By Steven C.
Response from Rest Equip Club· Aug 26, 2014
Hi Steven. I'm sorry about your experience. I have looked at your order, #11218 for (4) Redco® InstaCut™ 3.5 Replacement Blade Assembly, for 1/4" x 1/2" dicer, NSF that were shipped direct from the factory. Did they ship you the wrong ones? If so, that's very easy to switch out. I'm here to help. I have checked with Cecelia on this was well and she is not aware of this issue. Please call me and I can resolve this asap. My ext. is 7010. My name is Dean.




