Residence SupplyReviews of residencesupply.com

I have mixed emotions with their service. I would rate 5 star the products quality. We ordered a Kirti Arm sofa for our space, 4 star to their customer service, They seemed to be lost in between but tried their best to help me out and 3 star to their delivery service. Their delivery time for sofa is 3-8 weeks. I got mine in 6 weeks but would prefer faster shipping option.

Amazing customer service, Highly recommend talking to Evelyn. Purchased 4 qty Kleio chair and helped me in getting additional packaging layer so that do not arrive damaged.

Ordered 30 pieces for a client project. The quality of the Serenity Pendant Light is outstanding. Highly impressed with its craftsmanship and performance.

Absolutely in love with the Lumina Table lamp and its sleek design. The touch sensitive motion control feature is a game changer. Big thanks to Ram for ta amazing service provide

If you are in doubt of selecting the right chandelier, I would highly recommend the Royal Mesh. In love with the light effect it gives on my ceiling. I have installed it in the center of my living room and it is just beautiful. Thanks to my designer Natasha for the amazing suggestion.

Was skeptical on ordering because of the mixed reviews but went ahead and took a risk of ordering a sample of the toggle and the dimmer. They were exactly what I was looking for. Later communicated with them via email and call in order to get assurance and placed the order for my entire residence. Was skeptical even after that but I got them delivered within 10 days. They are perfect and I personally was satisfied with their service.

I order new handles. It took Alamo two months to get them. When I contact PayPal that I haven’t received my order it took only 5 days until I got my order. When I finally got my order it was not exactly the same model I thought I order after seeing the picture on their website. It’s similar but not the same handles. They answer quickly when I go through PayPal but it’s not answer you would like to hear. Like yes it’s the same handles you found at our website can I help you with something else. The funny is that you can clearly see it’s not the same as they marketing on their website. If it was possible to upload pictures here in trustpilot I would definitely do that

Why can't I give zero stars? I have personally had an awful experience in dealing with Residence Supply Firstly, the items are coming from China and therefore take a long time to arrive. When my items arrived it became apparent it wasn't going to be easy to fit them and asked for a return. If you notice on the website the returns page gives you a not found error. I tried explaining this to the 'customer support' team who are pretty clueless BTW, but maybe something was lost in translation. Caution to anyone looking to buy anything from here, DO NOT