reservationstays.comReviews of reservationstays.com

Arrived at my hotel to be told that I had booked and been charged two single hotel rooms when I had confirmation for just one as I intended. Ended up paying double. The hotel said this had happened before. I thought I had booked through the hotel website and was surprised to hear that my booking had been through Reservation Stays which I had never heard of. Reservation Stays have not engaged with complaints at all

Scam Site and Scam Refunds I thought was booking directly directly from Four Points but turns out this company uses sketchy marketing tactics to pretend to be the direct website. I accidentally booked the wrong date. I paid for the refundable option which when I booked which made it seem like it was truly refundable, but some sketchy refund site that they use said it wasn't refundable. I admit, I was duped by this one. NEVER USE THESE SCAMSTERS!

We booked a hotel on Reservation Stays website that we discovered later by chance, no longer exists. Our confirmation showed the name of the non existent hotel, but was told they could not send a corrected one and not to worry, as the booking was confirmed. Our teenage son was travelling alone in transit in New York and we were compelled to book another hotel as we had no confidence in our original booking with Reservation Stays and could not risk our son being turned away from the hotel. They have refused to refund our payment, but we are disputing the charge with our credit card, who say that the wrong hotel name on our confirmation alone is enough to get a refund.

Scam! Scam! Scam! Reservationstays.com booked a hotel room under a name that I never use for any type of financial charge. They used PayPal for payment. When I got my credit card bill with this charge of $498.94, I tried to contact them. No one answers the phone, you have to leave a message. I left 4. No return call. Emails also never responded to. I contacted the hotel and they told me they had never had a reservation under the name reservationstays.com provided. I don't know how reservationstays.com got any information on me. Possibly my phone was hacked in the Dallas Airport. Fortunately, after filing a dispute and a claim, PayPal was able to void the charge.

This is a bad one. I tried to make a Marriott reservation, the site appeared legitimate one.. they even charged me $100 more for fully refundable option. I paid $1100 for five nights. I got a confirmation in seconds. I called the Marriott about the confirmation, they said the confirmation number is not theirs. I even tried the HQ Marriott reservations. They have no record of it. They said, someone must have cheated me. When I tried to call the fake reservationstays.com number, I was in waiting Queue line "181". At their website, all the cancellations, customer service links didn't work at all. My computer was warning, they are malicious. I was waiting for my turn for two hours and finally one lady "Sam" agreed to cancel my reservation, but refused to refund the $100. She said it is the company policy not to refund the "reservation guaranteed protection payment". My understanding was this payment helps you to cancel without any penalty. It's bogus company. She found it hard to explain why this amount was charged and under what category she is not refunding. She was profusely apologetic, but she was not willing to refund. I insisted that she refunded $1000 while I was on phone. She said I should wait 3-5 business days. I got the actual charges for the room, not the $100. I reported to my credit card company. Beware of this scam, this is unlike other Hotels.com or other third party middlemen, one may lose all the money. In spite of all this extra full refund protection plan charge, what I understood from "Sam" was I was only given time to cancel within 48 hours for full refund (actual room charge) from the time of making reservation. Typically when one makes direct hotel reservations, where one gets full refund for cancellations 24 hours before the check in date. I am not surprised why this one gets one star as far as customer reviews and their personal experiences are concerned.

If I could give them a 0 rating I would! I reached out by email on Tuesday for 3 invoices, but I only received 2 of them on that day. I immediately sent a reply email, but all I got was an auto-reply stating that the ticket has been closed. I tried to re-email, but only received the auto reply message. Then I called the number provided at the bottom of the email, but it just gave me a busy signal and hung up. I tried this multiple times on Tuesday, Wednesday, and Thursday, thinking that there may just be a temporary issue with the phone line, but the same thing happened each time. During this time, I also attempted calling the other number listed on the original booking, but that didn't go well either. The wait times were horrendous (hours on hold), probably because frustrated customers like me have to call multiple times just to get a response! I made four calls asking for the missing receipt to no avail. The first time I got through and was assured that the receipt would be sent to me via email, never received it, I called back the next day, tried again, nothing! The third time I got to position #1 in the que, but I was disconnected and had to call again, AND THE 4TH time I finally made it through the que and when I was put on hold, they disconnected me instead. BTW I still haven't got through...on my 5th attempt, fingers crossed no one hangs up on me! AWFUL EXPERIENCE!! Update: 5th time is the charm! Finally got the receipt, but had to spell my email address 5 times! WOW!

booked the hotel with reservationstays, they took my money, made the reservation but never paid the hotel. so the hotel charged the room to my credit card. When the hotel called their customer service and reservationstays told them that they have no record of it. -TOTAL SCAM!

TOTAL SCAM. Okay, yes the people I booked for were able to stay at the hotel and yes we saved money but at a horrible expense! The way this company goes about it -- sending you in a horrible loop when you call their support number, they told me I was number 46 in the queue! Then they called back at 10p so of course I did not get the call. They hang up when you call half the time, and when you enter a reservation # it keeps saying they can't find that #. Who has the time to go around and around when needing customer service? And the way they disguise that you are on the Marriott website is despicable. :(