Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
571 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As global citizens, we strive to offer fair prices to the market, understanding that the prices in optometric practices and other retail facilities are often unreasonably high. Replacement Lens Express is committed to providing its customers with the fastest, highest quality lens replacement service on the web.Our optometric lab has been excelling in the industry for over 70 years. It is our commitment to selection, quality and customer service which have helped us to last in this competitive market for so long.Our online ordering system is quick and easy to use, however, we believe that talking to a real person at any time should always be an option. That's why our service personnel are some of the best in the industry, helping customers understand their lens needs in real-time.Explore Replacement Lens Express NOW to learn why so many of our customers are thrilled with their new lenses!
Replacement Lens Express (replacementlensexpress.com) has 571 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
571 approved reviews, newest moderated first
Not only was the shipping fast but the price was unbeatable…..I highly recommend for professional and exceptional service
By ronald T.
Response from Replacement Lens Express· Jul 12, 2023
Hi Ron, Thank you very much for leaving us such a wonderful review! I am thrilled to hear that you found our service exceptional and affordable. Thank you again for choosing RLE for your new prescription eyeglass lenses! We hope that you have a wonderful summer. Sincerely, Jennifer
Finally....FINALLY...in this age of pretty lame customer service and even worse product...my glasses came and were perfect and with the shortest turn around tim known to man...I couldn't be more thrilled with these people!!!!! Reasonable price, excellent work!!
By Mark L.
Response from Replacement Lens Express· Jul 26, 2023
Hi Mark, Thank you so much for leaving us such a wonderful review. It was a pleasure working with you. I am so happy to hear that you new lenses arrived quickly and that not only did the lenses exceeded your expectations but so did our quality and service! I hope you had a fantastic summer! We look forward to working with you again. Welcome to the RLE family and thank you again for choosing RLE for your prescription eyewear needs! Sincerely, Jennifer
I recently had the pleasure of receiving service from Replacement Lens Express, and I am delighted to share that it was an exceptional experience from start to finish. Their commitment to customer satisfaction and the level of professionalism displayed by their team truly exceeded my expectations.
By clarence J.
Response from Replacement Lens Express· Jul 3, 2023
Hi Clarence, Thank you very much for taking the time to leave us such a stellar review of your experience with RLE. I am thrilled to hear that you love your new eyeglasses. I truly appreciate that you continue to choose RLE as your preferred source for prescription eyeglass lens replacement. Thank you again and I look forward to seeing you again. Please enjoy your summer and I hope you have a wonderful 4th of July! Sincerely, Jennifer
Fast turn-around and quality lenses installed (as usual) for the frames I sent in. I'm a repeat customer because RLE gets it right.
By Roland W.
Response from Replacement Lens Express· Jun 28, 2023
Hi Roland, Thank you for taking the time to leave us such a raving review about your experiences with RLE. We are thrilled to have such a great customer to work with. We truly appreciate your continued support. We hope that you have a wonderful summer! Best wishes, Jennifer
Great turnaround and the workmanship for my order is first rate.Highly recommended.
By Thomas D.
Response from Replacement Lens Express· Jun 28, 2023
Hi Thomas, Thank you very much for leaving us such a glowing review of your experience with RLE. We are thrilled to hear that you our service, quality, and workmanship meets your expectations! We hope you have a wonderful summer and thank you again for choosing RLE for your prescription eyeglass lenses! Sincerely, Jennifer
Everything was centered well. Updates were given. Frames were very stretched out when I received finished product. Had to get them fitted anyway but optician said that was stress on frame. Love my new glasses. Thank you! Nice prices. Love how protected in mailing they were.
By Sarah R.
Response from Replacement Lens Express· Jun 28, 2023
Hi Sarah, Thank you so much for taking the time to leave us your kind review about your experience with us. We are thrilled to hear that you love your new prescription lenses. Thank you again for choosing to shop with RLE for your prescription eyewear. We hope that you have a wonderful summer. Best wishes, Jennifer
I'm really happy knowing that I could find these frames. Just upset at myself when I found out that the office that filled my lenses sold the frames for $20 cheaper.....could've saved $40!🤷🏾♂️
By Alvin T.
Response from Replacement Lens Express· Jun 26, 2023
Hi Alvin, Thank you for taking the time to leave us a review. We truly appreciate your feedback. I am sorry that the frames you purchased from us were priced higher than your local optical shop. All of our frames should be priced at the what manufactures suggested retail price or lower. I will certainly check into this and get in touch with you. Thank you Jennifer
Easy to use, great customer service!
By Asilee C.
Response from Replacement Lens Express· Jun 22, 2023
Hi Asilee, Thank you very much for giving us such a glowing review! We are thrilled that you chose to shop with us for your new prescription Sunglass lenses! We hope that you have a wonderful summer. Please do not hesitate to email us with any questions you may have now or in the future! Thank you again and welcome to the RLE Family. Sincerely Jennifer
