Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
571 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As global citizens, we strive to offer fair prices to the market, understanding that the prices in optometric practices and other retail facilities are often unreasonably high. Replacement Lens Express is committed to providing its customers with the fastest, highest quality lens replacement service on the web.Our optometric lab has been excelling in the industry for over 70 years. It is our commitment to selection, quality and customer service which have helped us to last in this competitive market for so long.Our online ordering system is quick and easy to use, however, we believe that talking to a real person at any time should always be an option. That's why our service personnel are some of the best in the industry, helping customers understand their lens needs in real-time.Explore Replacement Lens Express NOW to learn why so many of our customers are thrilled with their new lenses!
Replacement Lens Express (replacementlensexpress.com) has 571 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
571 approved reviews, newest moderated first
Good quality. Good communication. Expedient.
By Paul N.
Response from Replacement Lens Express· Aug 22, 2023
Hi Paul, Thank you so much for leaving us such a wonderful review. We truly apricate your feedback. I am pleased to hear that you are happy with both your new lenses and your experience with RLE. Thank you again for choosing RLE for your new prescription lenses! Sincerely, Jennifer
I've ordered custom Lens a few times, each time their service and lens have been perfect, fast, without exception. Ordering online has been simple without problems for me. I always order my Lens with them, Period!
By Robert S T.
Response from Replacement Lens Express· Aug 21, 2023
Hi Robert, WOW thank you very much for leaving us such an amazing review! I am thrilled to hear that you are happy with your new lenses. You have been such a wonderful customer to work with over the years and I look forward to seeing you again soon. Sincerely, Jennifer
Prompt service and good product.
By JP
Response from Replacement Lens Express· Aug 14, 2023
Hi Joe, Thank you so much for leaving us 5 star review! I am pleased to hear that our products and services have exceeded your expectations and that you love your new lenses. Thank you again for choosing RLE for your prescription eyeglass needs. Enjoy the rest of your summer. Sincerely, Jennifer
Excellent service. I actually had the wrong prescription from the doctor. When I told Lens Express the glasses didn't work, they replaced the lenses no questions asked. It was then I realized the script was wrong. Who does that?
By Edward S.
Response from Replacement Lens Express· Aug 14, 2023
Hi Edward, Thank you so much for leaving us such a wonderful and honest review about your experience with us. We truly care about each and every customer that orders with us. Sometimes mistakes can happen and we are more than happy to correct them. While in the end you found that the doctor had mistakenly given you the wrong prescription we were still committed to providing you the quality customer service and lenses. I am so happy to have gotten to work with you and look forward to seeing you again in the future. Thank you again and enjoy the remainder of your summer. Sincerely Jennifer
great communication, fast service!
By Michael B.
Response from Replacement Lens Express· Aug 3, 2023
Hi Michael, Thank you so much for taking the time to leave us such a fantastic review. We are thrilled to hear that you are pleased with our service and products. Thank you again for Choosing RLE for your eyewear needs! Sincerely, Jennifer
Great prices quality product quick turnaround
By Barry F.
Response from Replacement Lens Express· Jul 31, 2023
Hi Barry, Thankyou so much for leaving such an wonderful review of your experience with RLE. I am thrilled to hear that you love your new RLE HD Digital progressive lenses! Thank you again for choosing RLE for your new prescription eyeglass lenses! We hope you enjoy the remainder of the summer and look forward to seeing you again! Sincerely, Jennifer
It was so easy to use Replacement Lens Express. I had my glasses back in just a couple of days and they are perfect!
By Kelly B.
Response from Replacement Lens Express· Jul 26, 2023
Hi Kelly, Thank you very much for leaving us such a glowing review of your experience with RLE. We are thrilled that you love your new lenses. We hope that you have a wonderful summer and look forward to seeing you again! Sincerely, Jennifer
Fast and perfect!
By Frank D.
Response from Replacement Lens Express· Jul 26, 2023
Hi Frank, Thank you for taking the time to leave us such a wonderful review! I am so happy to hear that you are happy with our products and services. We hope to see you again soon! Thank you again and we hope you have a wonderful summer. Kind regards, Jennifer
