Rep FitnessReviews of repfitness.com

They shorted me one dumbbell plate on the REP + PEPIN dumbbells. 4 emails and 29 days on and I have yet to get even a basic reply from them. Edit: REP responded quickly to my 5th email with an acceptable solution and contrition for the delayed response.

A belated conversation with the company resulted in the replacement of the faulty product foc.Consequently,I will be happy to purchase from them in the future.

Overall, I think this is a solid product. I'm giving it a 3 star because, I purchased the Ares 2.0 with the updated cable pulley system. I actually ended up getting the upgraded logo plate that is wider at the top and was built into the 80 inch tall rack. I had an accident and while lifting the small 2.5pound plate, I hit the top of my head on the edge of the logo and gashed the top of my head and required stiches. I informed the REP Team and was a little taken back after I sent pictures and said this could be a safety issue. Not even an apology and said they would let the engineers know. If anyone has watched the Ares video, one of the instructors shows the bar plate gliding to the top with ease. I’m not sure mine was greased enough but when attempting to slide the bar back up, it didn’t catch so i gave it a little more thrust and when I did by lifting my body slightly, I cut the top of my head. I’m 5’9 and have to duck underneath for that plate… Depending on your height and which height you pick for the stack, just be careful when maneuvering behind the cross plate.

TLDR: if you want high quality equipment and have the patience to deal with hit or miss customer service you won’t get better equipment at their price point. Full review: This company is hit or miss. I have ordered three benches, two PR 5000 series power racks and $1000+ in rack accessories and miscellaneous equipment. Two of three benches were excellent and the best of their kind among competitors. One is an FID adjustable bench that is designed so poorly I basically only use it as a flat bench. I have been extremely satisfied with the PR5000 racks and the accessories. BUT one huge NEGATIVE is if you are buying accessories from an American made company, such as Rouge, they do not fit perfectly due to Rep’s conversion from metric to standard instead of actually using standard their tolerance are ever so slightly off. I actually had to use REP bolts with a couple Rouge accessories because they wouldn’t fit with the Rouge bolts. Their customer service is great at responding quickly to questions about their products. Their shipping and after sale customer service lacks consistency and is where they need significant improvement if they want to keep up with their competitors. Their shipping is free which is a huge plus. Their packaging is on par with Rouge and Sorinex. I’ve had packages arrived damaged from all of them but the products have never been affected so I’ve either been lucky or the packing has done its job. Other companies I’ve order from have noticeably inferior packaging (fringe sports is by far the worst). Where they falter is their shipping speeds are all over the place with shipments taking days to weeks to leave their warehouse with frequent excuses ranging from weather to growing pains. Currently they are claiming 10-12 days to ship so at least they are upfront about that now, but unfortunately they aren’t even meeting that window. A more honest estimate is a minimum of 12 days before they ship an order. I have also had problems when ordering multiple items where the shipping tracking number shows an item never leave the warehouse but they refuse to address the issue until after UPS has finished an investigation. Delaying the item even longer. This is poor customer service and really questionable integrity. There’s no chance an item never gets scanned once along the way while the 11 other items in the order get scanned 6 different times. It simply never shipped. I offered to provide video footage of the delivery to prove I never received it so they could ship the replacement immediately and they refused. This experience was aggravated by the fact that the missing items was a component of a larger item leaving the whole piece of equipment unsafe for a prolonged period. In the end they wanted UPS to pay for an item they knew never left their warehouse while I had to wait when I could prove I never got it. Then there was the time I ordered an item that they over sold and the website didn’t properly track the inventory. It took multiple emails back and forth before their customer service would actually admit the problem and even more emails before they would address how they planned to fix it. Based on the quality of their equipment I would be willing to give them a much higher score. But a 3 is actually generous considering how poor their customer service can be. This hasn’t always been the way but it’s noticeably declined over the last 12 months so COVID is a worn out excuse and is not to blame. It’s too bad as they are really bringing a lot of great equipment to market but their R&D seems to be outpacing their ability to keep up with their supply and demand. Apparently they are currently moving from Colorado to California (only REP and God know why anyone would do that) so hopefully they can get back on track once they are on the other side of that mistake. Essentially what they need to do is find some employees who actually care about their customers. Maybe they can fix that after the move and build some stability in their staff. Of course if the employees are acting according to the company’s wishes, and it seems they might be, they may never fix this problem. I easily have over six grand in their equipment. Once you buy their racks you’re in for a penny, in for a pound as far as buying accessories. Even with that much invested whenever I’m asked by a friend for a recommendation I’ll recommend REP’s equipment but I never recommend their customer service. I always feel the need to share this because I want them to understand the great equipment and free shipping comes with a trade off of inconsistent service ranging from barely meeting an acceptable standard to very poor service. REP seems to be marketing themselves as a competitor to Rouge. Their equipment is certainly catching up but the customer experience is way behind.

Got my Muscle Driver Timer as ordered. Had to call to inquire about shipping. Received conformation email that did not contain any shipping information. Called Rep Fitness and Ryan was very helpful and he told me my clock was out for delivery that day! Got the clock. Clock was very well packaged! One sketchy thing that worries me, is when you look through the lens of the clock some of the material that covers the digital readout looks melted in areas of the number. Everything does function properly. I do expect perfection for what I paid for the clock and hope it is not an issue down the road. I was happy that my remote was black. I thought it would have been white. That's my 2 cent review

I was excited to hear about Rep Fitness here in Longmont. My issue is very specific to my personal needs, so it's not a reflection of your offerings as a whole. I have purchased some pull-up bands from you and really love them. I can see how you would be a great resource for cross fit boxes and PT studio. My issue was this. I train competitively in kettlebell sport and also use kettlebells at my studio, so thinking that I'd be able to pick up the bells locally made me very happy (I've been driving to Golden or ordering online). I was disappointed with the selection though. The kettlebells you sell are called competition bells, but without correct coloring, it's only the size that matches. Official kettlebell sport has a very standard color coding for bells and the bells that you sell don't follow the code, which means that I can't use them. One example is your 8kg bell-I believe it's yellow- should be pink and yellow should be used for the 16kg bell. Not sure why the company decided to adopt their own color scheme?