Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
22 reviews
YPOO FitnessSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
YPOO is the leading manufacturer and brand of fitness equipment in the world. We started in 2010 and has been specializing in the home fitness scene for 16 years, selling in more than 70 countries. Our mission is to make fitness more efficient in every home, and to bring better workouts and product experiences to global users.
YPOO Fitness (ypoofitness.com) has 22 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
22 approved reviews, newest moderated first
Very very impressed! I moved and can’t find the remote for my treadmill anywhere. I was nervous to order a new one from Amazon and it not be correct. The company is going to ship me the correct one at no cost! I am throughly impressed throughout the interaction and generosity so I can still use my equipment!!I will be buying from them again for sure!
By Kelley S.
I purchased a new walking pad from a friend for a social media project. Had no idea that it needed the emergency magnet and remote to operate so I ordered both from Amazon. Turns out the remote was not compatible with my model. I gave up for a while feeling like I was at a dead end trying to find a match when this really isn’t up my alley. Before tossing it out I decided to reach out to the company and tell them what I tried. To my surprise I received a return email asking for a photo of the model because they wanted to make sure to get it right and finally solve my dilemma. I quickly sent the photos and they replied right away needing my info to send me the replacement remote. Thank you so much Yulia!
By Jen G.
Response from YPOO Fitness· Oct 23, 2026
Thank you so much for sharing your experience! We’re thrilled that Yulia could help you find the right replacement remote and get your walking pad back on track. We hope your walking pad becomes a great companion for your social media projects and fitness journey!
Kind customer service, friendly and quick too.
By Nick N.
Response from YPOO Fitness· Oct 20, 2026
Your appreciation means a lot to our team and inspires us to keep delivering the best possible support. We hope you enjoy every moment with your product and that it brings you plenty of motivation, energy, and joy as you work toward your fitness goals!
All my questions have been answered promptly and with kindness.
By Darenda J.
Response from YPOO Fitness· Oct 19, 2026
Thank you so much for your kind words! We’re delighted to know that our team has been able to answer all your questions promptly and with care. We hope you continue to enjoy your product and that every workout brings you more energy, confidence, and progress toward your fitness goals. Here’s to a healthier, happier, and more active lifestyle!
Great customer service. My treadmill works as expected. It’s compact and lightweight and good quality.
By Nc
Response from YPOO Fitness· Oct 15, 2026
We’re delighted to hear that you’re enjoying your treadmill and appreciate its design. It’s our pleasure to provide you with a positive customer experience. We hope your treadmill becomes a great companion on your journey to a healthier lifestyle. Enjoy every workout, and keep moving toward your fitness goals!
Exceptional customer service. I had a minor issue with the machine and the representative Yamin, went above and beyond to help me out. Fast response and great support.
By Wendell J.
Response from YPOO Fitness· Oct 14, 2026
Thank you so much for sharing your wonderful experience! We’ll be sure to share your kind words with Yamin—your recognition is a great encouragement to our team! We’re grateful for your trust and support, and we hope you continue to enjoy your machine and have many great experiences ahead. Thank you for choosing us!
Excellent customer service.
By customer
Response from YPOO Fitness· Oct 14, 2026
We are committed to providing timely assistance and are glad we could resolve your inquiry. Wishing you steady progress in your fitness plan, and we look forward to supporting your active lifestyle again in the future!
Great experience dealing with this company. Yulia was extremely helpful addressing my remote control issue. I needed a replacement and the communication and resolution was quick and painless.
By Danny M.
Response from YPOO Fitness· Oct 13, 2026
Thank you so much for sharing your wonderful experience! Providing responsive support and making sure our customers feel taken care of is always our priority. Thank you again for choosing us, and we look forward to serving you again in the future!
