RepairClinic.comReviews of repairclinic.com

I really didn’t order the part I researched. The item in the cart and the next think I know is that an invoice page appeared. I did not click on ‘ORDER”. I do need the part but the invoice did not reflect the 10% discount I was promised in an email Repair Clinic sent. The lead time listed on the invoice stated the part was on back order and expected delivery was two months away. This is too long. There are many problems with the Repair Clinic website. I set up an account, was logged in, researched the part I needed, and had it in the cart. Three days later I could not log in, their system did not recognize my email, and I could not reset my password. Also when I enter my order number their system track page did not work. I tried to call Repair Clinic customer service and held for about half an hour then the system forced me to enter the callback que. I never was called back. I tried to do a chat session via the Repair Clinic website and found that their AI system was totally dysfunctional. Finally got connected to an agent and he sent me an email with a link to reset my password. The link did not work, got a page that displays “This Page Cannot Be Reached”. Then I was off from the chat before I could respond. I've always liked using Repair Clinic but they have serious problems with their website and communications.

Have had good luck with these guys for years. UNTIL I actually had a return. Sent back motor unused for refund. Their website keeps showing refund was processed. However, funds were not sent back to my credit card after a month and a half of waiting!! They have lost a regular customer.

I ordered several parts. I decided I did not need one and as per their return policy that they tout as a "365 day" return window, I returned an unused and eligible item only to receive a refund for a fraction of the cost. Can't reach a human, frustrating experience with AI bot. Incorrect and false advertising about their business model, available help, part quality, to name a few of the negative parts of my experience.

Could not reach customer service. Wanted to cancel my order because they delayed the shipping time beyond what was acceptable. Now I'll just have to cancel it through my credit card because of how incompetent they are.

RepairClinic.com has terrible customer service!! DO NOT purchase unless you are ABSOLUTELY POSITIVE YOU WILL NOT NEED TO MAKE A RETURN. I was told by an appliance repairman that my washer needed a new control board. I ordered from RepairClinic.com. My handyman came to install but he said the washer actually needed a new drain pump and he DID NOT install the part. I ordered the drain pump from RepairClinic.com and returned the unused control board in the same box and condition as it was received within 6 days of receipt. I received an email from the return department that I would not get a refund because the returned control board had a "screw mark". ?? The part was not installed, so it must have been sent to me with a "screw mark", but I do not have any way to prove that. As with many other customers, the email said I needed to send a return shipping label within 2 weeks to have the part sent back to me or it would be disposed of. I highly doubt RepairClinic.com will be disposing of a perfectly good control board (with a "screw mark"?). I have read all Google reviews and have not seen that any customer has actually received a refund for a returned part. I think this is a scam tactic to keep selling the returned parts and never having to issue refunds. BUYERS BEWARE!!!

This is not a reputable site. There is no customer support and when you actually can speak to someone, they are not at all helpful and even condescending. Some knowledge of the products you are selling would be helpful. This was an awful experience

They are a rip off, brought a control board for refrigerator and never used it and return it, Ups packaged it better than they did. And they denied my refund due to its not in the original box. Worst company for parts. Then they said either I can pay to have it send back or they will toss it in 2 days. They will resale it for the same price. Awful

I placed an order July 16th 2026 for two parts. Parts showed to be in stock. The next day i received a shipping notification. However, no progress several weeks later started following up on the order. The status still showed shipped. According to fedx, the label has only been created and no package to pick up.. so for the next month and a 1/2, I continually tried to contact repair clinic through phone, chat messages and emails. No response. The phone would only allow a call back, which no one ever called me back. I could not speak to a person.. chat and emails are only handled by AI only and it repeated the same answers over and over. Item shipped cancellation not possible. The tracking still shows it to be at repair clinic. So after 2 months, My only option was to report the situation as fraud with my credit card company and they pulled my payment back from them. I will never do business with Repair Clinic again!.