Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About RenuKrete
The leader in concrete floor resurfacing of pool decks, patios, hallways, basements, garage floors and many more. RenuKrete's proprietary ECF technology allows for installations with better designs, more variety, longer lifetime, and more applications than any other resurfacing technique.
RenuKrete (renukrete.com) has 363 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Workers were wonderful. Product seems great. All looks good. The only problem is the power washing water got into the pool and I’m having quite a problem clearing it up-couldn’t be avoided.
By Louisa
Great product
Great product
By Bob
Better than pavers
Process was easier, faster, and less costly vs pavers. Finished product looks really good. Crew was easy to deal with and I had no worries having them working on my property with me not home.
There are a few areas where spaces now exist between bricks/edge and concrete and I will need to fill those gaps or they will crack after next winter. That should have been done during the job.
By David
We had our pool deck resurfaced by…
We had our pool deck resurfaced by Renukrete last October. My wife and I were pleased with the result. However shortly after the men left I noticed that 3 pool cover anchors were damaged by their equipment. I immediately notified our project manager. She advised me to contact customer support which I did. Once the job is complete and paid for, the only way to communicate is via email. It's imposssible to talk to anyone and nobody returns phone calls. After several attempts to contact customer support with no results our progect manager emailed me and stated the office is closed for the winter and I'll hear from someone in March. In the mean time my pool company replaced the three damaged pool cover anchors at a reasonable cost of $167.89 which I expected Renukrete to reimburse for.
In March no one contacted me, phone calls were not returned, and after several attempts to contact customer service they informed that because I signed off on the project they would not reimburse me the $167.89, but would send me 3 pool anchors which I no longer needed.
It's dissappointing that after paying Renukrete over $20,000 they fail to take responsibility for minor damage they caused.
The workmanship was good, customer service and relations leaves a lot to be desired for. Very poor customer service.
By Monique K.
Response from RenuKrete· May 13, 2025
Dear Mrs. Kadesh, thank you for your comments. We strive to provide the best possible product service to all of our customers, and we try to do better every day. Many times, as we have done in your project, we go above and beyond to satisfy our customers. Our teams are in constant contact with our customers, before, during and after the installation to make sure we meet and exceed our customers' and our own high expectations on our work. At the end of each project, we schedule a Final Inspection with each customer to go over everything we have done during the project, and to address any issues that may be discovered. We provide a detailed check list for our customers to use, and we ask our customers to take their time during the inspection. We understand that our projects are oftentimes large and in the outdoors, and things come up, and we do everything we can to make sure the outcome for our customers is spectacular. Unfortunately, after the Final Inspection and after we leave the job site, we can't accept claims for any damages that our crew may or may not have caused. When it comes to pool cover anchors, our process actually does not affect them. In fact, pool cover anchors corrode over time, they seize or otherwise suffer from the elements. That is one of the reasons why they are usually replaced over time on many pool decks, and why so most pool companies and supply house sell replacement anchors. Since you made your claim after we left, as a courtesy, we offered to provide you with a number of no-charge pool cover anchors that we would have mailed to you. We apologize of this offended you in any way, as it was not our intention. We have been in contact with you for several months about this issue, as you know. We are sorry to hear that our response is not satisfactory to you. However, we are also thrilled to hear that you love your pool deck and in fact, it does look stunning and we are sure it will give you many moments of joy and pride. We hope you enjoy the summer!
Great team overall
Great team overall - good quality work and fantastic end result!!
By Heinrich
From the initial conversation to the…
From the initial conversation to the finished product your company was spot on, A+…..The workers that came to my home were punctual and very respectful of my property! I love the look and the beautiful transformation of all my walkways, especially the pool deck! After only 1 week, I’ve already referred a friend to you!
By Harvey L K.
From the initial consultation through…
From the initial consultation through the completion of the project we couldn't have been more pleased.
What was great was that we had a vision of what we wanted. The finished product was better than we anticipated.
This was done in early spring but when all our plants grow in I will post photos.
Great company to work with and the gentleman that worked on the deck were seriously fantastic.
I could not be happier with the outcome.
By Cary and J.
Looks fantastic
Color contrast and texture make for a brand new look
