RenuKreteReviews of renukrete.com

We had our pool deck resurfaced by Renukrete last October. My wife and I were pleased with the result. However shortly after the men left I noticed that 3 pool cover anchors were damaged by their equipment. I immediately notified our project manager. She advised me to contact customer support which I did. Once the job is complete and paid for, the only way to communicate is via email. It's imposssible to talk to anyone and nobody returns phone calls. After several attempts to contact customer support with no results our progect manager emailed me and stated the office is closed for the winter and I'll hear from someone in March. In the mean time my pool company replaced the three damaged pool cover anchors at a reasonable cost of $167.89 which I expected Renukrete to reimburse for. In March no one contacted me, phone calls were not returned, and after several attempts to contact customer service they informed that because I signed off on the project they would not reimburse me the $167.89, but would send me 3 pool anchors which I no longer needed. It's dissappointing that after paying Renukrete over $20,000 they fail to take responsibility for minor damage they caused. The workmanship was good, customer service and relations leaves a lot to be desired for. Very poor customer service.

The price of this treatment is exorbitant, considering there is nothing structural about it. The materials are minimal. It's all labor. The crew was nice, but the foreman was a bit curt in the beginning and asked for a check before they began work. The process took three days and the end result was good, but I had to supervise many small issues with cleanliness of grout lines, etc. They applied the last step of color in an hour. That's rushing the process. Also, the coping and steps were damaged in the process and the office refused to communicate about it. The issues were resolved, but the communication with the office is problematic.

Looking at the finished product it looks good. I do see some of the grout lines are deeper than others and collect water which I’m not sure could be a problem down the road. The payment process using a credit card on line document was difficult to navigate. There was no collateral damage to surrounding property and the cleanup was good. Contacting the office by phone should be easier than an automated recording then dialing an extension from a cell phone. Texting with my project mgr.,Linda did work well.

Beautiful patio. Clean up was not good. Took weeks to get all of the stuff out of our pool. Cover was removed and all of the stuff on top went into the pool.

I ordered the "Guard Coad Pro542" and received one bottle damagedso that it spilled when I opened the box. Sent photos to company and still waiting for replacement. Was told to check with USP to file a claim.

Renukrete installed their artwork on my back patio three years ago after I chose their Hurricane color pallet. We now added new gray siding to the house and I would like to change the pool deck to something gray also. I was under the impression that the color could be changed easily but was now told that is not the case. While the patio looks great, I feel it would look better in gray.

I called several times to get a proposal for a new inground pool for our backyard and was told to call a pool company instead. Do they not want my business? I am ready to get a pool installed this year for the grandkids and I guess I need to go somewhere else!

Key concerns about the outcome. I felt the workers were professional and easy to work with and there were some definite improvements to the pool deck but two things have influenced my rating. First, the primary imperfections which you had asked me to send close up photos does not look any different than it did initially just painted over. Second and the most disturbing part of this experience is what happened the day after the workers left. As we anticipated the leaves from the very large maple tree overlooking the pool started dropping leaves and most of the refurbished pool deck is covered with orange (iron like stains) which I cannot remove. This makes the entire experience negative and one that I cannot live with unless I hire another firm or you can give me advice on how to remove them since the cover most of the pool deck. Linda Warren