RentalcarsReviews of renalcars.com

I have written to 1. Rentalcars.com 2. Zurich Insurance 3. Nogliarre ** I have NOT made an insurance claim BUT they have told me to contact Zurich Insurance. ** Nogliarre have not refunded my 1,000 euro deposit and has failed to reply to my emails. ** everytime I contact Rentalcars.com all I get is a reply from a different person each time passing me to someone else BUT always asking for an evaluation of their service !! ridiculous. ** when I call the international Rentalcars.com customer services number all I hear is a message in Arabic and no English option. How ridiculous. Maybe this is intentional ?? My full story is below: - we picked up the car from Turin after signing all the documents in the Nogliarre Office on Via Magenta. - As we drove out onto the Main Street, a lorry driver wound down his window and pointed to the rear tyre drivers side. Then I noticed that the dashboard alarm had registered a low tyre pressure. I then pulled in immediately into a small petrol station. The car tyre was completely flat. An Italian man tried to help me and we realised that there was no spare tyre in the boot. The car had run flat tyres. - The screenshots sent to Rentalcars.com will show that I called the emergency car recovery number several times. I spoke after waiting for many minutes to an Italian lady who could not speak much English but said that an English speaking operator would call me. After waiting a long time, I called again and was told the same thing, BUT noone called me back. I also called the Nogliarre Office, but they said to call the emergency number. - After several hours no one had called me back. My wife and 11 year old daughter were also with me in the car and were quite upset. - I then called my friend in Saluzzo (our destination from Turin) as well as our hotel and they also tried to call the emergency recovery number. - In the end I drove to a car tyre repair garage. They did NOt have a new run flat tyre but they said they would order one which would arrive on Tuesday 25th July. We were due to return the car on Monday 24th July. In the end, they replaced the flat tyre with a normal tyre so at least we could drive to Saluzzo and not be abandoned in Turin. - They gave me an invoice for the new run flat tyre, BUT they did not want to charge me for changing our tyre to a non- run flat tyre. - Finally we drove away and within a few minutes the low petrol alarm went off. I was told that the petrol tank was almost full when I signed the office documents, but obviously this was incorrect. - we then had to find a petrol station to fill up the petrol tank. We finally left Turin and arrived at 8.30pm over 4.5 hrs after picking up the rental car. This whole episode was awful and I would like to complain about the service we received. I have sent over 20 emails to various people BUT no-one will help me or give me useful info.

Rentalcars non rilascia fattura. I continui solleciti ottengono sempre la stessa risposta che sono oberati di lavoro. Sinceramente non la consiglio a chi ha bisogno di fattura...il servizio clienti è più una forma che un servizio utile. I contatti sono gentili e disponibili ma è palese che hanno le risposte già scritte e fanno quello che possono. Loro sono cortesi, l'azienda sarebbe da evitare anche in virtù delle note vicende della loro casa madre booking

Rentalcars doesn’t stick to there agreements, not trustworthy at all. It ended up costing a lot to believe rentalcars would help me and fix the problems.

Me estafaron con 300€. Te piden todo el dinero y a la hora de la hora no te dejan alquilarlo con cualquier excusa para quedarse el dinero.

Brug aldrig Rentalcars. Deres vilkår er særdeles ugunstige, hvis man gerne vil eller har behov for at ændre i lejen. Samtidig er de for dyre. Vælg altid udlejningsbureau direkte, det betaler sig.

Ik heb niet de ervaring die anderen hebben met dit bedrijf. Kennelijk. Auto gehuurd via rentalcars.com bij Avis in Split, Kroatië. Daar aangekomen moest ik wel een hoge borgsom reserveren op mijn creditcard maar na een kwartiertje zat ik achter het stuur. Tijdens de vakantie flink gat in de bumper gemaakt bij het inparkeren, steen was iets groter dan verwacht. Bij terugkomst werd de schade ingehouden van mijn borg en moest ik een schadeclaim indienen bij rentalcars.com. Alle formulieren, foto’s en kopiëren van Avis digitaal ingediend en na twee dagen bericht van rentalcars.com dat alle schade vergoedt zou worden. En dat klopt, weer twee dagen later stond het volledige bedrag op mijn rekening. Dus wat mijn betreft alle lof voor rentalcars.com

Dont rent a car there

We went on our reservation to see if there was a fee for canceling the reservation because the car was pretty expensive for what it was. We typed in our reason and my husband accidentally clicked the wrong button and it canceled our reservation and charged us over $200. We immediately called (within 2 minutes) and said we didn't really want to cancel the reservation and that we clicked the wrong button. We asked for them to reinstate the reservation that was just canceled. They said they could not reinstate the reservation and that we would have to pay the penalty fee because we clicked the button. The only thing we could do is rent another car (and still pay the fee for the first car). When we asked to speak to a manager we were told there was not one there. We were told we could dispute the charges, but we couldn't dispute them until after the date we were supposed to return the car. All we needed them to do was reinstate the original rental we had a few minutes prior for their original (high) price. They said because it was our fault and not something in their system they could not. We could not speak with anyone else and we could not dispute the charges for a couple weeks. All we could do was pay more money to secure another rental. We went with another company.