RentalcarsReviews of renalcars.com

Booked a car with them in Houston. I’ve been a client of Booking.com for years and this is just terrible experience with renalcars.com!!! I’ve arrived at the rental car company Alamo at Houston airport with my partly prepaid booking from rentalcars.com. They was not able to process my credit card even I’ve had enough money on the account. When I ask to cancel my booking they told me I need to contact rentalcars.com. Now they telling they will not refund me anything. This just nonsense!

Avoid this company, they are scammers. Car rental in Spain. I went to pick up the car with all required documents but was denied as I did not bring a photocopy of a electricity bill. Never heard of. I brought a Spanish driver licence and a Spanish ID card. Now Rentalcars refuse me a full refund. A scandal. Customer support are arrogant and cannot even understand their own terms&conditions.

It's a pure scam, misleading information on the website. We have lost our money.

Cerchero' di essere breve. Ho noleggiato un'auto per 3gg (26-29 Dicembre 2023) tramite Rentalcars - compagnia finale Locauto. Il giorno del ritiro la ragazza di Locauto mi fa sapere che il modello che avevo scelto non era disponibile e mi offre come unica alternativa una Panda. Io avevo richiesto una Jeep, quindi ero stato chiaramente declassato. La ragazza di Locauto non accenna la minimo disagio, e solo quando io le faccio notare che il modello che avevo pagato apparteneva ad una categoria superiore, me lo conferma e mi invita ad aprire un reclamo non appena avro' riconsegnato l'auto, cosi' da poter ottenere un rimborso. Procedo in tal senso dopo aver riconsegnato il veicolo, peccato che da Rentalcars mi fanno sapere che, avendo accettato in fase di ritiro un veicolo di classe inferiore, non ho diritto a nessun rimborso. Non so bene cosa avrei dovuto fare essendo il 26 Dicembre pronto a partire per le vacanze: buttare tutto il viaggio, o accettare una macchina di categoria inferiore e salvare la restante parte del viaggio come ho fatto. E' da questi dettagli che si vedono le aziende serie, e Rentalcars chiaramente non lo e'

Hired a car through these people who booked it with Budget. The car was cockroach infested which we did not realise when we collected it. But when one ran over my wife we started to look. It was infested and even after spraying they still came back. No compensation even though we hardly used the car due to the issue.

It's 3 months after the car rental and I still don't have a correct invoice. First, instead of automatically sending the invoice, I had to explicitly ask for it. They said it would take 20 days. They exceed the time limit and when I finally got the invoice, the address and VAT number that I requested was missing. So, I asked for a new one and they said, sorry, we cannot do that, try filling a complaint. When I tried to file a complaint using the link they provided, they couldn't find my reservation. Second, all the post service customer interaction is trough an online chat where they can't solve anything, they just relay the information to somebody that hopefully would solve the issue. The whole process was painfully slow. I lost count of how many interactions I had to go through. If you want to complaint by phone they only have available a added value phone number, therefore, you have to pay from your own pocket if you want to solve a mistake they made. Third, I booked a car rental plus insurance and made only one payment directly to rantalcars. However, the invoice that I got was without the insurance part and they said I had to ask for a second invoice directly to the insurance company (something they don't warn about to begin with). Finally, as the car rental was for a business trip and I needed the invoice with the correct data to get refunded, the consequence was I lost almost 300€ because they couldn't provide something as basic a a properly filled invoice in due time. Luckily, I had no issues with the car while using it but, considering how hard it is to get an invoice, I wonder what nightmare I would have to go trough if something had gone wrong during the car rental. Long story short, I will never again use rentalcars and I advice everybody to not do so.

Rentalcars.com charged me 5 times (4 duplicate charges) for the same reservation I made. That's over $400 extra they charged! I needed that money for my trip starting the next day. Rentalcars.com said they would not reverse/refund the duplicate charges unless I mailed them the bank statement showing the dup charges. I'm in the US and they are in London, England. Do you know how long that is going to take? They can rob me in minutes; but take weeks to correct their mistake and give me back my money. They suck!

I reserved a Jeep Renegade for 3 days. Online was specified that I would be given that car or similar one. When I called to confirm the Union car Athens informed me that I will receive a Seat Arona which is not like my original request. I refused and their customer service proposed to cancel the order online, which I did. Finally, I asked to be refunded but they refused. Since the reservation also was cancelled, I didn’t get any car or money back.