RemofirstReviews of remofirst.com

Response from Remofirst· Oct 22, 2025

Hi Indrė, thanks for sharing your feedback — and we’re really sorry that we reached out at a bad time. That’s never our intention, and we completely understand how frustrating that can be. We’ve passed this along to our team to make sure we’re more mindful about time zones going forward. We really appreciate you letting us know and wish you all the best!

Response from Remofirst· Aug 26, 2025

Hi Ivan, We’re really sorry to read this, as it’s never the experience we want anyone to have. We tried reaching out for more details so we could look into this further, but were unable to confirm your information as a customer of RemoFirst. Because of that, we think there may have been a mix-up with another EOR provider. We're sorry you're having a poor experience with them. Payroll accuracy and compliance are core to what we do, and if our clients ever experience an issue with RemoFirst they’re supported directly by a dedicated account manager to resolve it quickly. If you have an active account with us, please don’t hesitate to contact us at [email protected] so we can make sure everything is taken care of! — The RemoFirst Team

Response from Remofirst· Jun 11, 2025

Hi Simon, Thank you for sharing your feedback. I’m sorry to hear the experience didn’t meet your expectations during an important time like parental leave. In your unique setup, where you acted as both the client and the employee, the invoices issued during your leave covered mandatory employer contributions and our fixed platform fee. These are legally required to maintain compliant employment. While our platform and service fees are fixed and fully transparent, total monthly costs can vary based on local employment laws and statutory requirements in each country. This is outlined at the start of every engagement and further explained during onboarding. As a step, we’ll review how we can make this clearer in our process and continue improving how we communicate cost structures upfront. Regarding the invoicing concerns, in your case, several invoices went unpaid over multiple months, which placed both parties in a difficult position. As part of our duty to ensure compliance, we must follow up on such cases with due care to avoid legal risk or disruption to payroll and our services. We believe this context may have contributed to how our messages were perceived. That said, we take your feedback seriously and will review our communication internally to ensure our values of professionalism and kindness are consistently upheld. EOR can be a powerful solution for simplifying employment, but it also depends on shared responsibility. In this case, several of the challenges appear to have stemmed from a breakdown in that shared responsibility, which unfortunately affected the overall experience. We’re committed to learning from every client experience and continuing to improve the clarity and quality of our service. Thanks again for your feedback. Tarek Director of Customer Success

Response from Remofirst· May 10, 2025

Thank you for your feedback, Justin! We're happy to hear you are having a good experience with our platform and support team. Sincerely, Angelica @ RemoFirst

Response from Remofirst· May 10, 2025

Hi Ali R, Thank you for sharing your feedback. We value transparency and always strive to deliver a professional and compliant experience. We understand your frustration and appreciate the opportunity to address your concerns. In this case, the situation became complicated when the termination was carried out by your team without adhering to the local legal requirements and proper documentation. As your Employer of Record, we are obligated to follow the applicable labor laws, even when the outcomes may not align with expectations. It’s our responsibility to ensure all employment actions follow the law, and when this process isn’t followed, we’re still required to manage the outcome in a compliant manner. Our priority is always to ensure compliance, as it protects both your business and ours. If you would like to discuss this further, please feel free to reach out to us directly at [email protected]. We are here to help. Best regards, Tarek Director of Customer Success