RemofirstReviews of remofirst.com

We chose RemoFirst expecting expert guidance and proactive support for complex international employment matters. Unfortunately, our experience was disappointing. The biggest challenge was not the complexity of the case itself, but the lack of timely and consistent guidance. Important questions regarding legal risks, delivery requirements, notice periods, and termination timelines remained unanswered for weeks despite multiple follow-ups and escalations. While the customer-facing team remained polite and responsive, many updates consisted of confirming that questions had been escalated to the local legal team rather than providing actual answers. By the time some clarifications arrived, their practical value had significantly diminished. RemoFirst may be a suitable solution for straightforward employment scenarios, but organizations handling sensitive or time-critical employee relations matters should ensure there is a clear escalation path and access to timely legal guidance when needed. There are good people behind the service, but in our case the overall experience fell short of the level of expertise, consistency, and responsiveness we expected from an Employer of Record partner.

I went with them because I felt my needs were simple and the price was solid. Not a good decision on my part and it ended up costing me more. Tried to offboard and employee and it was dragged out so long that I had to pay Remofirst even longer. Skip them and go with another service provider even if the monthly fee is higher.

This seems like nothing more than a scam to steal people's personal information. I have been trying to complete an identity verification with this company for the past hour. The useless automated system is constantly rejecting my utility bill because it does not contain my "full name". A real human person would have been able to understand that utility bills don't usually contain a person's middle name. However, my time has been significantly wasted so far constantly trying to upload various documents to prove my address. It suddenly dawned on me that RemoFirst is asking for things like bank statements, mortgage statements, utility bills etc. and then claiming these don't pass their verification. Yet, they are probably keeping these documents to steal people's identities. The biggest clue is the lack of proper grammar in the system since that is very consistent with scammers from the third word. It asked me for my "driving license". Now, I'll have to spend the next couple days securing all my information from these scammers.

We had a disappointing experience with Remofirst. During an employee termination, their local partner engaged external counsel and agreed to a settlement without informing or involving us, and we were invoiced for the legal fees and settlement afterwards. Despite months of discussions, we were not satisfied with the communication, transparency, or the contractual justification provided. As the invoices remain disputed, Remofirst has continued to retain our deposit. Based on our experience, we would not recommend Remofirst and would not choose to work with them again.

We engaged RemoFirst as our Employer of Record in Spain for one primary purpose: to ensure a smooth employment setup and support my husband's application under the Beckham Law regime. Unfortunately, our experience has been extremely disappointing. The initial employment contract contained an incorrect Social Security registration date ("alta en la Seguridad Social"), which is a critical detail for a Beckham Law application. After clearly requesting that the date be corrected and that my husband's Social Security number be added to the contract, the revised version still contained the incorrect date in the main body, was sent unsigned, and left the Social Security number field blank and highlighted. These were issues that had already been specifically identified and communicated. In addition, my husband's first salary payment was unexpectedly taken from our deposit rather than being processed through the normal payment mechanism. We were then required to replenish the deposit the following month. This should never have happened without clear communication and approval. The overall experience has been characterised by repeated administrative errors, lack of attention to detail, and the need for us to continually identify and chase corrections ourselves. When dealing with international employment, payroll, immigration, and tax matters, accuracy is essential. Unfortunately, that has not been our experience. Equally concerning has been the lack of communication from the team throughout this process. On numerous occasions, we have received little to no response to our enquiries. Updates have generally only been provided after we have repeatedly followed up and chased for answers. In some cases, meaningful responses were only forthcoming after we indicated that I would be forced to escalate the matter or take further action. As a client, we should not have to spend our time constantly monitoring work, identifying errors, repeatedly requesting updates, and chasing responses. The amount of time we have wasted managing issues that should have been handled correctly by RemoFirst has been significant and entirely unacceptable. I hope RemoFirst improves its internal quality control processes, as the level of service we received fell well below expectations.

Payment was made in their system to pay contractor. Yet it has not gone through in several days. No one knows where it is. Know one is really helping. I get sent around to different people without information on how to get this individual paid. I would never recommend this company. Do NOT agree to use them, pay a higher price for something that actually works.

We use Remote First for payroll processing. Unfortunately, their support is extremely poor: responses are delayed, inaccurate, and commitments are often not kept. I definitely cannot recommend this company.

Payments stay as in progress for days. 24/5 or 24/7 support as they claim is not real. Webchat is constantly offline. Support tickets are not responded to. Makes you look incredibly incompetent with contractors and employees alike.