Relocation Nation MovingReviews of relocationnationmoving.com

I was shopping for moving services and I spoke with the salesperson Theodore on Jan 30th who offered me ~$2300 after the same day booking discount. He said I can cancel this booking(I paid 50% advance) anytime since my tentative move is on May and he will also do a price match if I find someone else who quotes cheaper than this. I trusted him and put my credit card on file and I signed the documents which had a 48 hour refund policy which I didn't notice. I tried to cancel this move on April and I was told that Sales agent left the company and they cannot refund the money I paid. Whatever promises they made over phone is not honored. This is such a malpractice to give Customers wrong promises over phone and take the money.

Are you interested in lies, deceit, miscommunication, missing & damaged furniture? If so, this is the company for you! Anthony was my moving specialist. He claimed to be high up in the company and provided so much misinformation, it was too late to do anything when our furniture was already loaded on the truck. We were assessed an additional $1000 on pickup when our items fit in the truck. We were told that as long as they fit, our quote was solid and we wouldn’t pay any additional. This was on a supposed recorded line mind you. I was promised a credit of $300 that would go back to my credit card for misquoting the storage cost. Any time I ask about it over the phone or via email, it’s ignored. When it was delivered with less than 24 hours notice at our destination, we have missing items and a good majority of our items were broken. All of our bedroom furniture was less than 6 months old and our paperwork shows “No Damage”. Well now, our items look years old. It was a disappointing experience and I would hope no one ever has to go through what we did.

Like the others said this place is a scam. They tell you and quote you one thing then send third party movers who charged me the times what I was quoted. They literally held my stuff hostage until I paid them more. And kept coming up with bogus charges. Never never never use this company!

Omg this place is a scam!!!! Do not book with them. They will quote you one price then when the movers shows up, without a truck mind you, they blow up the price double. They took a check AND CHARGED MY CC CARD. I REPEAT!!! FRAUDULENT COMPANY.

DO NOT Work with this company - They are truly only about making $$$ I had spoke with rep and was told if I cancelled there would be a cancellation fee which I was ok with but now they will not return any of my deposit. Note that I am cancelling 1 1/2 months before the move. When I called they were very matter of fact and not willing to work with me at all answer was no - we can put it on hold the carrier has already been selected for your job - well if it is on hold they still are not working that day or if I cancel it. Customer support said text I'll be in touch ASAP - 2 days later still didn't hear from him.....Ridiculous and would hate to see anyone else have issues

BEWARE! THESE PEOPLE ARE SCAMMERS! Called and spoke to a representative from this company named Shawn Williams and received a quote for moving. Stated I needed to sign and pay deposit to hold price. Was told there was a 48 hour cancellation policy. Signed and paid $1700 deposit but tried to cancel 5 MINUTES later. Their cancelation policy states that they have a 48 hour cancelation policy, but where they scam you is the sentence that states that if they assign a moving company within that 48 hours it is considered "services rendered" and you lose on deposit if you try and cancel. When I tried to cancel 5 MINUTES after paying deposit they said that they had already assigned my move to a mover and therefore I was unable to get my money back. How TF you assign a carrier in 5 minutes? When I asked for proof of this assignment (because they did not notify me that the move had been assigned) they gave me a company name and customer service number. I called this number and they did not have any information on me or my move. When I called back to customer service at Relocation Nation, they said "they had a signature and everything" of the assignment to this company but would not email me proof of said signature/assignment. I am now out $1700 and they have no remorse for what they are doing to people.

If I could give this company 0 stars I'd love that. They lied throughout the entire process, have disgusting business practices such as false advertisement (will claim they can deliver your items in 2-3 days, but really it's 4-6 weeks), withheld information (they take your items to a warehouse to store until a truck that's currently on that route can pick the items up and move them to your location, they do NOT take straight to your location if it's through multiple states), and they kept money from me for services that were never even performed. I requested the voice recordings from the phone calls several times in order to go to court and they've refused to give them to me even though they're supposed to provide those voice recordings. I went to BBB and opened a claim and the company lied to them in order to get their desired outcome even though they never shared the voice recordings from the 2 differing phone calls either. BBB is just as shameful as this company for allowing this to continue on despite the multitude of claims this company has against them. I was told on 12/2 that my items would be picked up and delivered to my household within 2-3 days after pickup and would remain on the truck the whole time, I was scheduling this for 1/12. I received a call on 1/11 that the movers would be late due to weather and I said that was fine, but asked if my items would still be delivered in 2-3 days despite the weather (I was supposed to begin working that week at my new job/new state), and they stated it doesn't take 2-3 days, it takes 4-6 weeks!! I inquired why (obvi shocked) and they stated the whole warehouse storage situation I mentioned above and even though I told them I wouldn't be able to accept these terms because that's not what I was told when I originally was quoted/contract I agreed to, they pretty much told me too bad that's what it is. I then had to cancel because I needed my items/clothes/everything to get settled into my new place and also start my new job so I couldn't wait 4-6 weeks for all of this. I THEN had to pay over $1500 more in installing a hitch on my own vehicle, renting a Uhaul, and doing it myself! I requested my deposit back because of all this and received a hard NO and I inquired what the $ was being used for since no services were performed for me to which I never received an answer and asked multiple times for my money back since I was even more out because I had to do it all myself. I have never experienced such terrible customer services, so many lies, and such selfishness. I would be ashamed to even know someone that works for this company, yet alone respect them. Awful humans, awful practice. Please don't put yourself through this. The whole reason I even went with them versus other companies was the selling point of it only taking 2-3 days, to find out that was false information the day before my scheduled move is astounding.

Please spare yourself the indignation and the money loss and the heartache going with this company. They tell you one thing on the phone and then send you triple speak and you think it’s going to be the same as what you were told on the phone and it’s not! they steal your money and give you nothing. Thank you for the learning lesson.