Tuesday, November 3, 2026 · Customer reviews of US businesses

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Reliant Energy Reviews | Read Customer Reviews of reliant.com

Reliant EnergyReviews of reliant.com

1301 McKinney St., Houston, Texas

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The Fair Hearing score

4.0/ 5

Great

285 reviews

Reliant Energy4.0Great

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Reliant Energy

We provide power to millions of homes and businesses across Texas and do so with the backing of our parent company, NRG Energy, Inc.We deliver award-winning customer service 24/7 and are constantly working to enhance the way you power your home and business, while solidifying our commitment to the communities we serve.We take pride in each of the residences and businesses we power. Our goal is your happiness. We work hard every day to achieve this, while giving back to the community in which we live and work. We are a stable provider with a longstanding history of delivering innovative power solutions and award-winning customer service while continuously improving our customer experience to make powering your home or business as simple as it should be.

Reliant Energy (reliant.com) has 285 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.

Also known as: reliant.com
Website: reliant.com
Category: Energy & Power
Location: Houston, Texas
Listed on The Fair Hearing: 2026

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Reliant Energy reviews

285 approved reviews, newest moderated first

Oct 22, 2026
Reliant Energy has always been reliable…
Reliant Energy has always been reliable and has been from the very beginning. I wouldn't change company's as long as this light company is available.
By Donna
Response from Reliant Energy· Oct 23, 2026
We can't thank you enough for this wonderful vote of confidence, Donna! There's no greater compliment than knowing you've counted on Reliant from the start and continue to see us as your trusted energy provider! Your loyalty and support are deeply appreciated, and we're committed to providing the dependable service that's kept you with us all these years. Thank you for being part of the Reliant family! Have an awesome day! - MF / Digital Care
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Oct 22, 2026
I absolutely love this company
I absolutely love this company . I wouldn't trade it for the world.
By Lola M.
Response from Reliant Energy· Oct 22, 2026
We can't thank you enough for this heartfelt feedback, Lola! It's customers like you who inspire us to continuously raise the bar and deliver the exceptional service you deserve! Knowing that you've had such a positive experience with us is both incredibly rewarding and deeply appreciated! Your trust and loyalty mean more than words can express, and we're honored to be your chosen energy provider. Thank you for being such an important part of our community and for sharing such wonderful encouragement! We look forward to continuing serving you for many more years to come! Have a beautiful day! - MF / Digital Care
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Oct 21, 2026
Quick
Quick, simple, and easy to use chat
By Teresa E.
Response from Reliant Energy· Oct 22, 2026
Hello Teresa. We're thrilled to hear that our chat support provided such a smooth experience! Making it easy for customers to connect with us and get answers quickly is exactly what we strive for. Thank you for your kind words and for allowing us the opportunity to assist you, we will continue giving you the best of us for a long time to come! Thank you for trusting Reliant! Enjoy the rest of your week! - MF / Digital Care
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Oct 21, 2026
The service and pricing are exceptional!
The service and pricing are exceptional!
By Virginia R.
Response from Reliant Energy· Oct 21, 2026
Your kind words make us really happy, Virginia! Knowing that you find our service exceptional and our pricing competitive is exactly the type of experience we strive to provide and it's awesome to know we hit the nail with you! Thank you for choosing us and for taking the time to share your experience. We're grateful to have you as a valued customer! Warm regards! - MF / Digital Care
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Oct 20, 2026
Talk about a range of element including…
Talk about a range of element including customer service
By Trung N.
Response from Reliant Energy· Oct 21, 2026
Thank you for sharing your wonderful experience with us, Trung Nguyễn! We're thrilled to hear that you've enjoyed not only our customer service but also the value and reliability we aim to provide! Whether it's offering competitive pricing, dependable service, or support when you need it most, we're committed to making your experience a great one. We appreciate your feedback and look forward to serving you for many more years to come! Have a marvelous day! - MF / Digital Care
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Oct 20, 2026
My bill for August was $250
My bill for August was $250. My bill for Sept. was $291. I spoke with a representative and asked her if I could pay in installments and what would happen if I didn't pay the whole amount? She said "After 2 weeks if you did not pay your bill, they will shut off your electricity." - That is way too high for an electricity bill. I am, however, going to pursue other companies for a cheaper price.
By Jani B.
Response from Reliant Energy· Oct 20, 2026
Good afternoon, Jani. We're sorry to hear about your frustration and appreciate you taking the time to share your experience. We understand that receiving bills higher than anticipated can be concerning, and we recognize how important affordable energy service is to our customers. Our goal is always to provide clear information regarding account status and payment expectations while helping customers understand the factors that may impact their monthly charges. We would be happy to take another look at your account and discuss your concerns in greater detail. Please feel free to contact our Customer Care team directly 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us by visiting our website at https://www.reliant.com/: so we can further investigate your concern and help in the best possible way. Thank you for your feedback. Kind regards! - MF / Digital Care
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Oct 20, 2026
Un servicio al cliente excelente muy…
Un servicio al cliente excelente muy buenas propuestas de ahorro excelente servicio
By Sonia A.
Response from Reliant Energy· Oct 20, 2026
¡Qué gusto leer su comentario, Sonia! Nos alegra saber que nuestro equipo pudo brindarle una atención excepcional y opciones de ahorro que se ajustaron a sus necesidades. Comentarios como el suyo nos motivan a seguir superando sus expectativas y ofreciendo la mejor experiencia posible. ¡Gracias por elegirnos y permitirnos servirle! ¡Le deseamos una hermosa semana! - MF / Digital Care
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Oct 20, 2026
Haven't had any problems with Reliant…
Haven't had any problems with Reliant Energy rates have been good to me
By Rodrick M.
Response from Reliant Energy· Oct 20, 2026
We love receiving feedback like this, Rodrick. Thank you so much for sharing your wonderful experience with us! It's great to know that you've been happy with your rates and haven't encountered any issues along the way! Our team is committed to making energy easy and affordable for our customers, and we're delighted that your experience reflects that commitment. Thank you for being part of the Reliant family! Have a great day! - MF / Digital Care
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