Reliant doesn’t appear to honor its own cancellation terms
I signed up for a Reliant Energy plan for a property I never moved into. I canceled the plan and provided the documents required under my agreement to support waiving the cancellation fee. Reliant continues to pursue me for that fee anyway. Reliant’s public policy says an early cancellation fee “may be avoided” with notice of a move and applicable supporting evidence. I followed the documentation process laid out for my situation. Based on how Reliant has handled my account, its cancellation terms feel meaningless: they tell customers how to seek a waiver, then keep demanding payment after the documents are submitted. The repeated contact has been relentless and unacceptable. Consumers should think twice before trusting Reliant’s cancellation promises. If Reliant believes I don’t qualify, it should explain exactly why under my contract instead of continuing to pursue the fee.
By Elise S.
Response from Reliant Energy· Sep 25, 2026
We are truly sorry to hear about your experience and appreciate you taking the time to share your concerns, Elise. We understand how frustrating it can be when you believe you have followed the required cancellation process and submitted the requested documentation yet continue to receive communications regarding the fee. We never want our customers to feel that their concerns are being overlooked. We would welcome the opportunity to take a closer look at your account and better understand the situation. Please contact our Customer Care team 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm: so we can further investigate your concerns, review the documentation on file, and work toward a resolution. Thank you for bringing this matter to our attention, and we apologize for the inconvenience and frustration this has caused. Kind regards! - MF / Digital Care