Regions BankReviews of regions.com

Most difficult bank I've had to work with. They have frozen my debit card several times without alerting me and have now frozen my online and mobile app access. They tell me I have to go to a branch to get everything unfrozen even though I give them every piece of identifying information to do it by phone. I live 100 miles from the closest branch, so it is essentially an entire day wasted driving there and back to get the account unfrozen. Really not a user-friendly bank for people who live in rural areas like I do. Their customer service people at the call center and at the banks are rude and condescending. They also charge a fee for almost everything you do with your account. I'll be closing the account and going somewhere else.

20 Years as Customer and ZERO Customer Care. 2.5 Hours on the phone and still no resolution on a wire.

Absolute appalling service! Do not expect to travel overseas and expect any support from this bank! The customer support and arrogance was disgusting! They closed my account without notice and left me stranded in Australia without and access to money! What a joke!

If I could give this Bank a negative star I would they are the worst damn Bank to do business with ever! Not only do they let fraudulent charges happen to your account all the time, but they won't even catch your back when it does happen and make you do all the work to prove to them that you didn't make these charges?? Customer service is mediocre and I literally set on hold for 20 minutes just be told that the department was closed just a minute ago insane this is a business account also... pulling all my money out of this bank and going somewhere else..

I really cant believe after 16yrs at this bank they cant lend on a 65%CLTV with 800credit, 200k in bank and more than ample income. There is a reason this banks stock is falling so fast, they dont care and are in survival mode. People work here for a paycheck and clock watching. I worked here years ago and nothing has changed. Same poor work ethic as always and if I cant borrow a tiny amount on a heloc who can? haha

This bank sets you up to be in this ongoing flood of overdraft fees... it's Absolutely ridiculous! I have 7 that's overdraft fees within 2 days, do y'all know how much that is....? Let me tell you. @ $36 per overdraft fee, that's $216... I haven't seen a full paycheck since December of 2024!!! I'm not just any new customer, I have been banking with this place for going on 6 years this October. We all have troubles from time to time. They have got me on this cycle that is just taking our money... this is my experience with regions bank Pensacola Florida, needless to say, we're closing this account. Since January of 2025 I'm guessing they've gotten us for close to or over $2000. I'm SO Done. Do your research before opening any bank account.

DO NOT BANK HERE! unprofessionalism, rude and unprofessional! I my savings and checking account with Regions Bank in November 2024. The only reason I the account at this bank is because my sister here and had a stroke back in August 202 was for me to put money into her account instead of driving to Katy Texas. The only stipulations that was required of opening an account was to use your debit card each month and have direct deposit. I had direct deposit going into my checking account. My checking and savings account has a zero balance for about two weeks. After two weeks, my check was direct deposited into my checking account, I was online shopping with Amazon and other the morning of my deposit with no problem. I go into the branch to withdraw money to put into my sister's account and I spoke with Renata Cruz (Teller) , I was told that I could not withdraw any money from my account because my account was closed, of course I was caught off guard because my direct deposit had posted, and I had no issues shopping online and paying bills. I ask her, why was my account closed? Ms. Cruz asked for my ID and debit card which in fact I gave her Cruz was typing and I ask her again. Why was my account closed? She says and I was not notified of this closure. Miss Cruz said if you give me a minute, I'm trying to find out, she was rude and had an attitude and unbothered as to the reason why my account was closed. I asked to speak to a manager. As she was walking off, I asked her for my ID and my debit card which was fitting on her desk unattended as she walks away, she said I'll give it to you when I get back. Branch manager, Libeth Custer comes over and I that her that I was informed by Miss Cruz that my account was closed and needed to know why! miss that my account was closed and informed me that I could not withdraw any money until the next business day. I was still puzzled as to why I was still able to shop and pay bills online if it was taking money account that was considered "" so I walked out of the branch and I went directly to the ATM and withdrew $60. I went back into the branch again and asked, how I'm able to withdraw money from the ATM if my account is closed? she looks confused she says Miss Hayes have a seat. Let me see what's going on. I explained to her that my sister had a and I need to put money in her account to get medication and I'm not I was very upset, and I will be writing and closing my account March 14, 2025. I went another Regions Bank location and spoke with someone there and I was informed that my account was never closed. The account was closed but not the checking account and it was considered a soft close due to my zero balance, but I will never here again!

This bank is all about fees and stealing your money. The moment you put your money in this bank they will alter settings after 3-6mos and slowly start allowing you to charge items EVEN IF YOU TELL THEM DO NOT ALLOW CHARGES TO GO THRU IF NO $ IN ACCOUNT. No service / over draft fees for 3mos. Then all of a sudden they allow charges to go thru. EVEN though for 1st 3mos they get declined they will alter this and begin their raid on your money. GET AWAY AS FAST AS YOU CAN. THEY CLAIM IF YOUR DUE DATE IS 2/16 TO SUBMIT PAYMENTZ TO A SECURED CARD IT IS LATE ON 2/14 BC IT HAPPENED ON WEEKEND. THESE SHILLS HAVE NO SHAME. THEY JUST ROB YOU BLIND!!! AVOID THESE SCUZ BALLS. THE WHOKE OUTFIT JUST FEELS DIRTY WHEN YOU WALK IN. REAKS TO HIGH heaven of FRAUD AND THEFT.