Regions BankReviews of regions.com

Set up my automatic monthly mortage payments from my Regions checking account...but they aren't transfering the money between accounts. Want to charge late fees and tell me that I'm missing my mortage payment when they can't make the transfers I set up. Unbelievable AND they apparently know they have issues and aren't fixing it according to one of their employees who recommends not using their platform. What a horrible way to do business. Get another bank.....I am.

I’ve had an absolutely deplorable experience with Regions Bank. They hold funds for no clear reason, and even the bank manager lacks the authority to release them—what kind of operation is this? The online service is utterly useless; the automated system offers no relevant options to address real issues, and getting a human on the phone is impossible. Problems can’t even be resolved in-person at the branch, which defeats the purpose of having a physical bank. Customer service is nonexistent, and the entire experience feels like a frustrating dead end. Avoid Regions at all costs—zero stars if I could! All these bad reviews and they don't even care.

Subject: Broken loan transfer process. I’ve had a loan with Regions Bank for 3 years for solar panels. Im currently trying to sell my house and found someone willing to assume the loan as part of the sale. Upon speaking to the bank about the transfer (30 days before closing) I was told it could take up to 60 days even though the process is all done within Regions Bank and only requires a two page application and pay stubs from last 30 days. I am now 2 days from closing and cannot get anyone in the bank to help expedite this process. I have been told that there is no management to contact over this department and therefore no one to talk to. Additionally, they don’t have phones to that department to call anyone. Every time I call I am given the same ticket number and no indication of updates in status. This has caused me, and many other people involved (two home sales are depending on this transfer) extensive anxiety and possibly thousands of dollars in lost earnest money deposits. While I am thankful Regions Bank permits transfer of these types of loans, 60 days to approve a credit application seems excessive. I am very disappointed with this process and the lack of concern and poor communication by the service people that have been involved, both in the bank, online and on the phone. Additionally, there appears to be no management involvement at all. I don’t like writing bad reviews but sometimes it is necessary to get things fixed……this process is broken. Thanks to Ashton for reaching out to me and providing two options to help but unfortunately neither option helped. The phone number provided put me in the same department queue which has been no help. I used the email address provided but have not heard any response. If I don’t get approval today by noon CST, I may lose my sale of my existing home, lose the sale of my new home, and thousands in earnest money. PLEASE HELP!

I had an absolutely awful experience with Regions Bank when my debit card was compromised. They were fully aware of the fraudulent transactions, yet when I called their fraud department and spoke with four different agents, none were willing to help me. Despite being polite and patient throughout the process, their only solution was for me to lie about the entire situation. This is completely unacceptable and has left me feeling vulnerable and frustrated. I foresee closing my account and hope this bank goes bankrupt. DO NOT bank with Regions! They will not protect you or your money. READ all the reviews and stay away from this bank!

Absolutely terrible bank. If you close your account and two years later get a charge, they will reopen the banking account and put you in the negative and keep charging until you pay. They NEVER fully close the account. Absolutely a terrible and corrupt company. Will never do business with a trash company like this. Regions is horrible!!

Regions in Dalton GA will not answer their phone. The numbers online 706-671-6800 and 706-671-6770 are never answered. After holding several minutes a recording says “your number is not available, please try later”. What is the problem with Regions?

The account has been a headache from the start. I'm a mellow person who doesn't get upset easily, but my patience has vanished with all the issues. When I opened the account, I couldn't get access to it for several days. I've never had that experience with any other bank before. Then, the Zelle payments take numerous days to go through, which is again an issue l've never encountered with other banks. I called but got nowhere; there was no help at all. I wanted to close this account but found out I'll get charged a fee if I close it before six months. Then I was charged $18 for a monthly fee after months of no fees. When I opened the account, it was indicated that if I had a monthly $500 direct deposit, I wouldn't be charged a monthly fee. I called, and they said I could change to a different account that doesn't charge fees, and I got the $18 refunded. Now I try to do Zelle transfers, and my account was restricted. After calling to verify my information, which I did, I now have to go in person. I'm on mandatory overtime for the next month, Monday through Saturday. So my money is being held hostage until I'm off overtime. This is unacceptable.

Regions Bank is a terrible institution to bank with. Please, if you love your money and want a bank to support you, don't choose Regions.