Refunds ManagerReviews of refundsmanager.com

Pretty good service. Wish it was an update sent out bi weekly at best to provide updates on what’s happening whether cases are found or not.

Good but way too expensive. 25% is a lot...

I have used several other companies for refund management in the past. This one has pros that outweigh the cons. 1. They are the most expensive. This is the biggest con IMO. However, you kind of get what you pay for and it's cheaper than handing this task over to a specific employee so the cost is acceptable. 2. You can't pick and choose the areas you want them to handle refunds in. For instance, they handle reconciliation of shorted items on shipments. This is low hanging fruit that anyone can do quite easily. I don't need a company to handle this for me but I can't opt them out of doing that portion. So they get some very easy money by handling reconciliation claims. However, they do handle lost, damaged, reimbursement cases more thorough than anyone else I have used and this is what you are paying them to do. No easy way for a seller to tackle this. 3. PROS-customer service is excellent. No issues whatsoever. Someone is always available. Best part is, you never need them because they just handle business with no interaction from the seller. Auto-pilot at it's best. 3.

We are new to using for our business. So far, so good...it seems to be working well for us. We are happy with the service so far.

Good Service Very nice!!

Great service. The site needs a bit of work.

Solid results and we would recommend Refunds Manager to other companies. There is a little mystery behind the process, which is the reason for the 4 star review vs. 5 stars.

Overall and pretty hands free and automated process. I consistently see cases opened for me. But the billing process is not transparent, there are no itemized bill, and I have seen reversed reimbursements, it is not clear whether I was still charged a fee for those.