Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
34 reviews
AERIA RefrigerationSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AERIA Refrigeration repairs high-end built-in refrigeration in Southern California — Coachella Valley, Palm Desert, Conejo Valley, Calabasas and Malibu.We are the same independent repair business that operated as Sub-Zero Repair: same technician, same phone number, new name. The reviews on this profile were written by customers we served under that name.Our work is limited to refrigeration. Built-in and integrated refrigerators, freezer columns, ice makers, wine storage units and undercounter refrigeration: diagnosis, sealed-system repair, electronic controls, evaporator and condenser work, door and gasket alignment. We do not service cooking or laundry appliances.Some older reviews here concern replacement parts shipped under our previous name. We no longer sell parts online. Our work today is in-home refrigeration repair only.A diagnostic visit is $145. The technician arrives with a stocked van, explains what failed and why, and gives a written price before any repair begins. If a unit is not worth repairing, we say so.We are an independent repair company. We are not affiliated with, authorized by, or endorsed by Sub-Zero Group, Inc. or any other manufacturer. Brand names are used only to describe the equipment we service.Hours: Monday to Friday. Weekend and holiday visits by arrangement.
AERIA Refrigeration (refrigeration.aeriahvac.com) has 34 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
34 approved reviews, newest moderated first
Excellent work
By Rao Y.
Response from AERIA Refrigeration· Jun 6, 2026
Thank you for your review, Rao. We truly appreciate your feedback. Our team works hard to provide a smooth experience, responsive support, and reliable service from start to finish. Thank you for choosing us, and we look forward to assisting you again in the future.
GOOD PRODUCT
By Suzanne R.
Response from AERIA Refrigeration· Jun 6, 2026
Thank you for your review, Suzanne. We’re glad you had a positive experience with us. Our goal is to provide dependable service, fast order processing, and responsive customer support every step of the way. We appreciate your business and thank you for taking the time to share your feedback.
My old refrigerator broke down at the worst possible time, and I needed to find someone quickly who could get it back up and running. Sub-Zero Service responded quickly, and a technician arrived the next morning. He was professional and friendly, gave me a reasonable estimate, and explained and showed me everything. He also kept me informed of every step via text message so I didn't have to wonder what was going on. The repair work was done professionally, without loud music or mess. Before leaving, he checked everything with me and showed me how it worked. Thank you!
By David K.
Response from AERIA Refrigeration· Jun 6, 2026
Thank you for your thoughtful review, David. We understand how stressful it can be when a refrigerator stops working unexpectedly, especially when time is critical. We’re glad we were able to respond quickly, keep you informed throughout the process, and get your Sub-Zero back up and running. Providing clear communication, professional service, and respect for our customers’ homes is always our goal. Thank you for trusting us with your repair.
Victor was on time, knowledgeable and trustworthy. We have a 26-year old SubZero that he got working back in top form! We will recommend him to everyone!
By Elizabeth M.
Response from AERIA Refrigeration· Jun 6, 2026
Thank you, Elizabeth, for your kind words and recommendation. It was a pleasure restoring your 26-year-old unit — these older built-ins run for decades when they are properly maintained. Your trust means a great deal to us, and we are always glad to help.
Victor is a great service technician, he has been to my home four times. He is always on time and his work is perfect. I would recommend him to anyone needing service.
By Doug S.
Response from AERIA Refrigeration· Jun 6, 2026
Thank you, Doug, for your continued trust and support. It has been a pleasure helping you over the years. We truly appreciate your confidence in our work and your recommendation. Building long-term relationships with customers and delivering dependable service every visit is exactly what we strive for. Thank you again for your loyalty.
Very knowledgeable
By Mark B.
Response from AERIA Refrigeration· Jun 6, 2026
Thank you, Mark. We appreciate your feedback. Accurate diagnosis and expert knowledge are essential when servicing premium appliances, and we’re glad that experience was reflected during your service visit. Thank you for choosing us and for taking the time to leave a review.
Engineer fitted the gaskets incorrectly and company is demanding a payment before rectifying them . Sub Zero is threatening to take me to the debt collectors.
By Consumer
Response from AERIA Refrigeration· Mar 8, 2025
This review describes a company in the United Kingdom. We are an independent repair company based in California and have never carried out work at this location. We have raised it with Trustpilot. Anyone reading this: our service area is Southern California only.
I had searched everywhere and could not find the parts for my Wolf range. UNTIL!…I looked on the website wolfrepair.com. Actually, I couldn’t find them there either, until I clicked “Contact Us”, and to my delight, I got an answer from Vincent, saying that they indeed had the parts that I was looking for. He even sent me a picture of them and asked me to verify that they were the correct ones. The email contained instructions on how to order the parts, and I was kept up to date on the shipping status. The parts arrived quickly and they were perfect! The entire process was a pleasure! Thank you Vincent!
By Bill F.
Response from AERIA Refrigeration· Mar 10, 2025
Thank you, Bill. We are glad we could help you locate the right parts and keep you updated through shipping. We no longer sell parts online — our work today is in-home refrigeration repair in Southern California.
