Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
34 reviews
AERIA RefrigerationSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AERIA Refrigeration repairs high-end built-in refrigeration in Southern California — Coachella Valley, Palm Desert, Conejo Valley, Calabasas and Malibu.We are the same independent repair business that operated as Sub-Zero Repair: same technician, same phone number, new name. The reviews on this profile were written by customers we served under that name.Our work is limited to refrigeration. Built-in and integrated refrigerators, freezer columns, ice makers, wine storage units and undercounter refrigeration: diagnosis, sealed-system repair, electronic controls, evaporator and condenser work, door and gasket alignment. We do not service cooking or laundry appliances.Some older reviews here concern replacement parts shipped under our previous name. We no longer sell parts online. Our work today is in-home refrigeration repair only.A diagnostic visit is $145. The technician arrives with a stocked van, explains what failed and why, and gives a written price before any repair begins. If a unit is not worth repairing, we say so.We are an independent repair company. We are not affiliated with, authorized by, or endorsed by Sub-Zero Group, Inc. or any other manufacturer. Brand names are used only to describe the equipment we service.Hours: Monday to Friday. Weekend and holiday visits by arrangement.
AERIA Refrigeration (refrigeration.aeriahvac.com) has 34 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
34 approved reviews, newest moderated first
Perfect communication about appointment and factory replacement parts. Perfect repair work. Polite and respectful during all of the process. And the work was perfect!
By Alan G.
Response from AERIA Refrigeration· Jun 30, 2026
Thank you for your feedback. We are glad the scheduling, the parts we used and the repair itself all met your expectations. Clear communication and careful work are what we aim for on every visit.
Easy to order
By customer James S.
Response from AERIA Refrigeration· Jun 6, 2026
Thank you for your review, James. We’re delighted to hear that you had a great experience with our team and found the process easy from start to finish. Providing responsive customer service, clear communication, and a hassle-free experience is what we strive for every day. We truly appreciate your support and look forward to serving you again in the future.
Great condition and arrived on time!
By Estefi
Response from AERIA Refrigeration· Jun 6, 2026
Thank you for your review, Estefi. We’re pleased to hear that everything arrived on time and met your expectations. Our team works hard to provide reliable service, careful order handling, and a smooth customer experience from purchase through delivery. Thank you for choosing us and for taking the time to share your feedback. We appreciate your business and hope to assist you again in the future.
Gasket arrived damaged. Box was crumpled, and the gasket was damaged to the point where it is not effective and I will have to buy a new one.
By david P.
Response from AERIA Refrigeration· May 19, 2026
We are very sorry to hear that your gasket arrived damaged and that the box was crumpled during transit. This is certainly not the experience we want for our customers. We would appreciate the opportunity to review the situation and help resolve it for you as quickly as possible. Please contact us directly with your order number and a few photos of the damaged packaging and gasket so we can look into replacement options with the carrier and assist further. Thank you for bringing this to our attention.
Victor was proactive and helpful in identifying the problem with our ice machine and then fixing it.
By Robert B.
Response from AERIA Refrigeration· May 19, 2026
Robert, thank you so much for your kind feedback! We are very happy to hear that Victor was able to quickly identify and resolve the issue with your ice machine. Providing proactive, efficient, and reliable service is always our goal. We truly appreciate your trust and support, and please do not hesitate to reach out if we can assist you again in the future!
The light bulb is over priced including $15 shipping. Considering Amazon sells the counterfeit version for 1/3 of the price.
By Vigen G.
Response from AERIA Refrigeration· May 19, 2026
Thank you for your feedback, Vigen. The bulb was a genuine OEM part, and the total covered the part, shipping and protective packaging for a fragile item. Please note: our online parts sales were discontinued in 2025. AERIA Refrigeration now provides in-home built-in refrigeration service only and no longer sells parts directly.
I just ordered a single fridge light bulb, including tax and shipping it cost $62..! I understand Amazon sells it for $19, but they are counterfeit per comments in Amazon. Why such a high price for a single light bulb..!
By Vigen G.
Response from AERIA Refrigeration· May 19, 2026
Thank you for your feedback, Vigen. The bulb was a genuine OEM part, and the total covered the part, shipping and protective packaging for a fragile item. Please note: our online parts sales were discontinued in 2025. AERIA Refrigeration now provides in-home built-in refrigeration service only and no longer sells parts directly.
Victor was incredibly responsive and kept me informed on everything he did, resolutions, and possible follow up if needed. He fit us in quickly, showed up on time, and was able to address our issue AND replace our water filter (was not on original service request). He even followed up within 24 hours to make sure all was working properly. SUPER service!!!!
By CHRIS
Response from AERIA Refrigeration· May 19, 2026
Chris, thank you so much for your wonderful feedback! We are very happy to hear that Victor kept you informed throughout the process and was able to quickly address the issue with your appliance. Providing responsive communication, timely service, and careful follow-up is always our priority. We truly appreciate your trust and support, and we are glad we could help with both the repair and the additional water filter replacement. Thank you again for choosing us!
