ReflexMDReviews of reflexmd.com

Response from ReflexMD· Aug 14, 2024

Hello Lauren, We are truly sorry to hear about your negative experience, and we appreciate you bringing this matter to our attention. Your feedback is crucial as we strive to improve our services. We will be reaching out to you directly to address your concerns. Thank you for giving us the opportunity to make things right.

Response from ReflexMD· Aug 16, 2024

Hello Laura, We are truly sorry to hear about your negative experience, and we appreciate you bringing this matter to our attention. Your feedback is essential as we continuously work to improve our services. I have requested your information through Trustpilot so we can locate your account and reach out directly to resolve this issue. We look forward to making things right.

Response from ReflexMD· Aug 16, 2024

Hello Rosemary, We are truly sorry to hear about your negative experience, and we appreciate you bringing this matter to our attention. Your feedback is essential as we continuously work to improve our services. I have requested your information through Trustpilot so we can locate your account and reach out directly to resolve this issue. We look forward to making things right.

Response from ReflexMD· Aug 13, 2024

Hello Rosemary, We are sorry to hear the ice packs in your shipment were melted. If your package arrived and the medication was warm, don't worry. Sometimes, packages get delayed, or you may not have gotten to it in time after delivery. The ice packs and packaging were validated to keep the medication at a safe temperature during transit even during the hottest weather for an extended time frame. Additionally, the pharmacy has subjected its proprietary formulations to cGMP stability studies and has confirmed that their drug maintains its integrity even under extreme conditions. Your medications can withstand temperatures well above 100°F and still meet potency specifications, even if your package sits for a couple of days at these elevated temperatures after the ice packs have melted.

Response from ReflexMD· Aug 13, 2024

Hello Matt, We are sorry to hear the medication was warm in your package when it arrived, but please don't worry. While our compounded medications are shipped with ice packs, the medication has been through cGMP stability studies and was found to be thermally stable at extreme temperatures well above 100°F. Assuming your package was not subject to extreme temperatures longer than two days, there should be no impact to safety or potency.

Response from ReflexMD· Aug 13, 2024

Hello Lyn Ashley, We are sorry to hear the medication was warm in your package when it arrived, but please don't worry. While our compounded medications are shipped with ice packs, the medication has been through cGMP stability studies and was found to be thermally stable at extreme temperatures well above 100°F. Assuming your package was not subject to extreme temperatures longer than two days, there should be no impact to safety or potency.

Response from ReflexMD· Aug 13, 2024

Hi Cindy, We want to assure you that ReflexMD is not a scam. Our goal is to support as many people as possible on their health journey. We are both LegitScript Certified and HIPAA Verified, which means we meet rigorous standards for legality, safety, and transparency, and are regularly monitored to ensure we uphold these standards.

Response from ReflexMD· Aug 7, 2024

Hello Will, We are truly sorry to hear about your negative experience, and we appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services. We will be reaching out to you directly. Thank you for the opportunity to make things right.