reflex-active.comReviews of reflex-active.com

Response from reflex-active.com· Jun 30, 2026

We're very sorry to hear about your experience. This isn't the standard we expect from our products, and it sounds like your watch may have a faulty sensor or another issue. Please get in touch with our Customer Service team at [email protected] or you can call us 9am-4pm, Monday-Friday on +44 (0) 121 524 1400, and we will be happy to investigate and help resolve this for you. Thank you for bringing this to our attention, and we apologise for the inconvenience.

Response from reflex-active.com· Jun 16, 2026

Thank you for taking the time to share your experience. We're sorry to hear that you encountered these issues. While this was clearly an unfortunate experience, we would like to reassure you that it does not reflect the quality and performance of the majority of our products. It sounds as though you were particularly unlucky to receive faulty units, and we appreciate how disappointing that must have been. We truly value your feedback and would love the opportunity to speak with you directly and see if you'd be willing to give our products another try. Please feel free to get in touch with us at [email protected], as we'd be happy to learn more about your experience and see how we can help. Thank you again for your feedback. Kind Regards, Mary - Reflex Active

Response from reflex-active.com· Jun 16, 2026

Thank you for your review. We're very sorry to hear about the difficulties you experienced when trying to sync your watch with Strava. We can assure you that all of our smartwatches are compatible with Strava when connected through the Blue or the Red Reflex Active app. To successfully sync an activity, please ensure the following steps are completed: 1. Ensure your Reflex Active watch is paired and synced with your smartphone via the Reflex Active app. 2. Complete an activity on your watch, such as a run, walk, or bike ride. 3. Once the activity has been saved, navigate to the activity history/data section within the app. 4. Open the activity details and select the Strava logo. 5. Follow the prompts to authorise and connect your Strava account. If any of these steps are missed, the activity may not sync correctly with Strava. We sincerely apologise for the frustration this caused and hope you might consider giving us another chance in the future. We'd be more than happy to assist further if you have any questions at [email protected] . Kind Regards, Mary - Reflex Active

Response from reflex-active.com· Jun 16, 2026

Thank you for your review, and we're very sorry to hear that you've experienced issues with your watch. To clarify, our returns process for faulty items requires the product to be returned to us first so that our team can inspect and assess the fault. In many cases, the issue can be resolved through repair, and if the watch cannot be repaired, we would of course arrange a replacement. Unfortunately, we are unable to send a replacement without first receiving and checking the faulty item, as we need to determine whether the issue can be fixed before proceeding with a replacement. I hope this helps explain the process. If you have any further questions, please don't hesitate to get in touch with our customer service team at [email protected], who will be happy to assist. Many thanks, Mary - Reflex Active

Response from reflex-active.com· Jun 17, 2026

Thank you for your feedback. We're sorry to hear that you didn't have a positive experience with our product. We would really appreciate the opportunity to learn more about the issues you encountered, as we'd like to investigate further and do our best to put things right. We take great pride in our products and would love the chance to demonstrate that they can live up to your expectations. Again, we apologise for your experience and encourage you to reach out to our customer service team at [email protected]. We'll be more than happy to assist and work towards a resolution. Thank you for taking the time to share your feedback. Best, Mary - Reflex Active

Response from reflex-active.com· Jun 16, 2026

Thank you for your feedback. We're sorry to hear that you didn't have a positive experience with our product. We would really appreciate the opportunity to learn more about the issues you encountered, as we'd like to investigate further and do our best to put things right. We take great pride in our products and would love the chance to demonstrate that they can live up to your expectations. Again, we apologise for your experience and encourage you to reach out to our customer service team at [email protected]. We'll be more than happy to assist and work towards a resolution. Thank you for taking the time to share your feedback. Best, Mary - Reflex Active

Response from reflex-active.com· Jun 16, 2026

Thank you for your feedback. We're sorry to hear that you didn't have a positive experience with our product. We would really appreciate the opportunity to learn more about the issues you encountered, as we'd like to investigate further and do our best to put things right. We take great pride in our products and would love the chance to demonstrate that they can live up to your expectations. Again, we apologise for your experience and encourage you to reach out to our customer service team at [email protected]. We'll be more than happy to assist and work towards a resolution. Thank you for taking the time to share your feedback. Best, Mary - Reflex Active

Response from reflex-active.com· Jun 16, 2026

Thank you for your feedback. We're sorry to hear that you didn't have a positive experience with our product. We would really appreciate the opportunity to learn more about the issues you encountered, as we'd like to investigate further and do our best to put things right. We take great pride in our products and would love the chance to demonstrate that they can live up to your expectations. Again, we apologise for your experience and encourage you to reach out to our customer service team at [email protected]. We'll be more than happy to assist and work towards a resolution. Thank you for taking the time to share your feedback. Best, Mary - Reflex Active