Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
62 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
reflex-active.com is listed under Jewelry & Watches.
reflex-active.com (reflex-active.com) has 62 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
62 approved reviews, newest moderated first
Great watch and customer service! I love my Series 40 smartwatch, the features are great and the battery lasts much longer than expected. I will be ordering one for my husband!
By Maria
Response from reflex-active.com· Jul 23, 2026
Thanks so much for your lovely review! We're so glad you're enjoying your Series 40 smartwatch and its battery life. We hope your husband loves his just as much! 😊
I purchased the Reflex Spectra 300 to track my steps and provide some health statistics . The watch has not met my expectations , the step tracker is constantly miscalculating my steps , sometimes more than 3 times the steps done making me doubt the other info it gives me . I regret buying this watch , contacted their customer service and was told to use the step counter as a guide only , laughable . The watch itself looks quite good but defin not worth the purpose it was bought for .
By Catherine
Response from reflex-active.com· Jul 23, 2026
Thank you for sharing your feedback. We're sorry to hear that your experience with the step counter hasn't met your expectations. We understand how important reliable tracking is, and we appreciate you bringing this to our attention. Please let us know how we can help further, our customer service team would be happy to assist at [email protected] or you can call us 9am-4pm, Monday-Friday on +44 (0) 121 524 1400 and they will be happy to look into this with you to help ensure you have a positive experience with us. Thank you!
Had issues with product but customer service excellent.
By suhel1976
Response from reflex-active.com· Jul 23, 2026
Thank you for your review! We're sorry to hear you experienced an issue with your product, but we're really pleased our customer service team was able to help. We truly appreciate your feedback! 😊
2 watches in 31/2 years - both broken. Simply will not sync to phone. Also the strap on the first 1 perished within a few months after quite minimal use. Customer service doesn't exist with this company - it’s appalling - offered 50% off another watch. What?? To break again within 2 years?? Don’t think so. Better off spending a bit more and opting for a more reliable brand that doesn’t take your money, doesn’t work, who employ apathetic agents, and who refuse to accept that they’re crap watches.
By Senga
Response from reflex-active.com· Jul 6, 2026
Thank you for taking the time to share your experience. We're sorry to hear that you've experienced these issues. Whilst we're disappointed to hear this, we'd like to reassure you that it isn't representative of the quality and reliability of the vast majority of our products. It sounds as though you've unfortunately received faulty items, and we completely understand how frustrating and disappointing that must have been. We're also sorry if you've had difficulty reaching our customer support team. Please be assured that our team is available and working hard to respond to every enquiry. We're currently experiencing a higher volume of contacts than usual, which has resulted in longer response times, but we are assisting customers as quickly as possible. We truly appreciate your feedback and would welcome the opportunity to speak with you directly. Please get in touch with us at [email protected], where we'd be happy to learn more about your experience and see what we can do to help. Thank you again for taking the time to leave your feedback. Kind Regards, Mary - Reflex Active
Very good service and great product
By JAMES G.
Response from reflex-active.com· Jul 23, 2026
Thank you for your kind words! We're delighted to hear you had a great experience with us.
Staff helped with what I needed and emailed the details with a link. This feed back is linked to Reflex Active not Trust pilot
By Mrs Lesley L.
Response from reflex-active.com· Jun 30, 2026
Thank you for your review! We're pleased to hear our team was able to help and provide the information you needed. We really appreciate you taking the time to share your feedback, and we're glad you had a positive experience with our customer support. 😊
Le suivi du colis, il y a eu un décalage mais ça va.
By MAMADOU MACKY T.
Response from reflex-active.com· Jun 30, 2026
Nous sommes désolés pour le retard, mais nous sommes ravis d'apprendre que vous avez bien reçu votre colis et que vous êtes satisfait(e) de votre achat. Merci d'avoir commandé chez nous et d'avoir pris le temps de laisser un avis. Nous l'apprécions beaucoup ! 😊
Watch is very good l will bye again off this company
By Arthur
Response from reflex-active.com· Jun 30, 2026
Thank you so much for your kind review! We're delighted to hear you're happy with your purchase. Your support means a lot to us, and we really appreciate you taking the time to share your feedback. 😊
