Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
So easy getting and using their products
By Janice C.
Response from Refills· May 28, 2026
Thank you so much for your kind feedback! We’re thrilled to hear the process of getting and using your products has been easy and convenient for you. We truly appreciate your trust and support.
So far after 6 months I have been very satisfied with my customer service. I was with another online supplier and they kept ghost debuting my credit card for over 7 months ( my bad on not logging into my cc account more often). Refills has done a great job for me.
By pc R.
Response from Refills· May 28, 2026
Thank you so much for sharing your experience and for trusting Refills over the past 6 months! We’re thrilled to hear you’ve been satisfied with our customer service and that your experience with us has been reliable and positive. We understand how frustrating billing issues with other providers can be, so it means a lot to know we’ve been able to provide you with a better experience. We truly appreciate your support.
I had a great 1st experience with refills. The web site is easy to read, easy to maneuver , quick response time from the Dr, and the pharmacy followed through duickly as well. (At first I was not at the right web page, I read where someone else said to try my refill.com I did and it worked beautifully :)
By Debra T.
Response from Refills· May 25, 2026
Thank you so much for sharing your first experience with Refills! We’re thrilled to hear the website was easy to navigate, the provider response was quick, and the pharmacy process moved smoothly for you as well. We’re also glad you were able to find the correct portal and get everything working properly. We truly appreciate your trust and look forward to continuing to support your wellness journey.
Refills has been a wonderful experience from the start. Clear communication on medication, doses and timely shipping. Very happy with the weight loss results and customer service.
By Shannon
Response from Refills· May 25, 2026
Thank you so much for your kind feedback! We’re thrilled to hear your experience with Refills has been positive from the very beginning and that the communication, shipping, and support have all met your expectations. Most importantly, we’re so happy to hear you’ve been pleased with your weight loss results. We truly appreciate your trust and support.
switched to refills for my tirzepatide script and honestly could not be happier. no hidden fees when my dose went up which is a massive win. shipping is always fast and discrete.
By KHA N.
Response from Refills· May 25, 2026
Thank you so much for sharing your experience! We’re thrilled to hear you’ve been happy with the transition to Refills and that the transparent pricing, especially during dose adjustments, has made a difference for you. We’re also glad your shipments have been consistently fast and discreet. We truly appreciate your trust and support.
Great customer service. Fast shipping.
By Marilee
Response from Refills· May 22, 2026
Thank you so much for your kind feedback! We’re thrilled to hear you’ve had a great experience with both our customer service and fast shipping. We truly appreciate your trust and support.
I have tried thousand of shitty products for my hairs but the finasteride pill plan i got here is way more effective.
By Angel Rodriguez V.
Response from Refills· May 22, 2026
Thank you for sharing your experience! We’re so glad to hear the finasteride plan has been working well for you and delivering better results than products you’ve tried in the past. We truly appreciate your trust and are happy to be part of your hair wellness journey.
I was pretty tired of the old-school doctor’s office runaround. Switching to refills for my sermorelin was the best decision. The website looks like a professional service and the navigation was smooth. My provider was super down-to-earth and didn't just rush through the consultation, they actually helped me set some realistic wellness goals. I am gonna be sticking with them for my daily health needs because the personalized care is just on another level compared to what i am used to.
By William P.
Response from Refills· May 22, 2026
Thank you so much for sharing your experience! We’re thrilled to hear the transition to Refills has felt smooth, supportive, and more personalized compared to traditional experiences you’ve had in the past. It’s wonderful to know your provider took the time to truly listen and help you build realistic wellness goals instead of rushing through the process. Providing thoughtful, personalized care is exactly what we strive for. We truly appreciate your trust and look forward to continuing to support your health journey.
