Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
Great customer service care
By Tyquawna C.
Response from Refills· Oct 12, 2026
We’re delighted to hear that you received great customer service. Providing friendly, attentive, and helpful support is always our goal. We truly appreciate your support and thank you for choosing Refills!
I’m so grateful that he was so kind, and so willing to do everything he could to help me.
By Danielle W.
Response from Refills· Oct 12, 2026
We’re so pleased to hear that our team member was kind, supportive, and willing to go the extra mile to assist you. We strive to make every customer feel valued and cared for, and it’s wonderful to know that this was reflected in your experience. We’ll be sure to share your kind words with our team. Thank you for choosing Refills!
The man I talked to on the phone was friendly, helpful and courteous.
By Michelle L.
Response from Refills· Oct 12, 2026
Thank you for your kind feedback! We’re delighted to hear that our representative was friendly, helpful, and courteous throughout your interaction. Providing excellent customer service is important to us, and we appreciate you taking the time to share your positive experience. Thank you for choosing Refills!
Straight abd to the point answered questions
By jewell Y.
Response from Refills· Oct 9, 2026
Thank you for taking the time to share your experience. We are glad to hear our team answered your questions in a straightforward and helpful manner! Thanks for choosing Refills!
Milo was wonderful explaining to me the issue I was having. She was clear and professional the whole way through. 🫶🏼🙏🏻
By Lisa T.
Response from Refills· Oct 9, 2026
We’re delighted to hear that Milo was able to clearly explain the issue and provide you with professional and helpful service throughout the interaction. We truly appreciate you taking the time to recognize her efforts and will be sure to share your kind words with Milo. Thank you for choosing Refills!
I had a short but nice conversation with Zoe from Refills, she was very helpful and resolved issues immediately, short but sweet, thanx Zoe and the rest of Refills team. Denton Code
By Denton C.
Response from Refills· Oct 9, 2026
Thank you, Denton, for your lovely feedback! We’re delighted to hear that Zoe was able to assist you promptly and resolve your issues efficiently. We’ll be sure to share your kind words with Zoe and the rest of the team. We truly appreciate your support and are glad you had such a positive experience with Refills!
The representative was knowledgeable, and helpful. He understood and answered every question. I had less than a minute wait and im very happy I got to speak with a person instead of an automated system.
By J.W.
Response from Refills· Oct 9, 2026
We’re delighted to hear that our representative was knowledgeable, helpful, and able to answer all your questions. We’re also pleased that you experienced minimal wait time and were able to speak directly with a member of our team. Providing efficient, personalized customer service is very important to us, and we truly appreciate you taking the time to share your experience. Thank you for choosing Refills!
Celine was very professional and explained what I need to do and what to expect. She was very helpful and pleasant.
By Dylan
Response from Refills· Oct 9, 2026
Thank you for your wonderful feedback! We’re delighted to hear that Celine provided you with professional, friendly, and helpful service. It’s great to know she clearly explained what to do and what to expect, ensuring you felt informed and supported throughout the process. We truly appreciate you taking the time to share your experience and will be sure to pass your kind words on to Celine!
