Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
Was a quick easy welcome.
By Jessi V.
Response from Refills· Jun 30, 2026
Thank you for your feedback! We're so glad to hear your welcome experience was quick and easy. We appreciate you choosing Refills and look forward to supporting you throughout your journey!
Best customer service I’ve had! Easy to contact and very nice representative! Jordan was great!!
By David
Response from Refills· Jun 30, 2026
Thank you so much for your kind review! We're thrilled to hear you had such a great experience with Jordan. Making it easy to reach us and providing friendly, helpful support is what we strive for every day. We'll be sure to share your kind words with her. Thanks for choosing Refills!
Was kind, quick, and knowledgeable.
By Angelia P.
Response from Refills· Jun 30, 2026
Thank you for your feedback! We're so glad to hear our team was kind, quick, and knowledgeable. We appreciate you choosing Refills!
Selene was a pleasure to deal with. She answered all my questions and was very polite and efficient.
By Rose
Response from Refills· Jun 30, 2026
Thank you for your kind feedback! We're so glad to hear Selene provided such polite, efficient, and helpful service. We'll be sure to share your wonderful comments with her. Thanks for choosing Refills!
It was a great experience. She was extremely knowledgeable and patient and kind.
By Theresa R.
Response from Refills· Jun 30, 2026
Thank you for your kind feedback! We're so glad to hear you had a great experience. Providing knowledgeable, patient, and compassionate support is what we strive for every day. Thanks for choosing Refills!
Subject: Positive Feedback for Celine Hi Celine, I wanted to take a moment to express my sincere appreciation for your outstanding assistance recently. Your promptness, professionalism, and attention to detail made the entire process incredibly smooth and efficient. It is rare to find such dedicated and seamless service, and your efforts did not go unnoticed. Thank you for your excellent support and for going above and beyond to ensure a great experience. Best regards, J
By customer
Response from Refills· Jun 29, 2026
Thank you so much for your thoughtful feedback! We're delighted to hear Celine provided such prompt, professional, and attentive support. We'll be sure to share your kind words with her, they'll mean a lot. Thank you for taking the time to recognize her efforts, and thanks for choosing Refills!
Jordan was very friendly. Reached into the backend department to find out the information and offered me a plan moving forward. Friendly customer service, thank you.
By Wade S.
Response from Refills· Jun 29, 2026
Thank you for your kind feedback! We're so glad to hear Jordan took the time to look into your request, coordinate with our team, and provide you with a clear path forward. We'll be sure to share your kind words with her. Thanks for choosing Refills!
Very thorough and friendly!
By Stefan K.
Response from Refills· Jun 29, 2026
Thank you for your kind feedback! We're so glad to hear that you had a friendly and thorough experience with our team. We truly appreciate you taking the time to share your thoughts and thank you for choosing Refills!
